AI is changing our everyday interactions. What once required a human rep can now be handled by a
virtual assistant whose programming allows customer problems to be solved more quickly.
|(Image: panuwat phimpha/Shutterstock)|
A recent Venturebeat article declared, "AI chatbots are the next big shift in customer service." Those of us of a certain generation expect to wait on a line or on the phone for a person to take care of our customer service issues. But the generation that favors texts to calls has come to have different expectations.
Read more in Why Machine Learning Can Improve Customer Service