Vail Resorts, a leading global mountain resort operator, manages nine mountain resorts and three urban ski areas through its subsidiaries. Given the seasonal nature of the business—during ski season, the staff grows from about 8,800 to 25,000 individuals—managers got overwhelmed by the need to explain the calculations behind the payouts to workers.
Vail Resorts was using the PeopleSoft Human Capital Management (HCM) system. The problems were that data was distributed across multiple systems, and the compensation processes entailed manual inputs with Excel spreadsheets. As a result, there was no easy way to track compensation, which left workers unsure about what their salary and bonus amounts should be.
Tammy Mollhoff, Vail Resorts' HRIS director, explains that this process caused some frustration for employees, and even more for managers, who were asked to provide explanations to workers about what went into the numbers when they didn't fully understand it themselves. To solve that problem, the company wanted to centralize the process in way that would allow the managers to review the figures and then show workers the statements on base wages, discretionary bonuses, long-term incentives and other adjustments.
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