From Smart Cities to the Jetsons

photo from https://c2.staticflickr.com/6/5324/6917138408_144eeec7b8_b.jpg

A connected utopia in the ideal vision of a smart city and it is achievable, but given the challenges to overcome it will take some time and effort to get there, according to AT&T's Michael Zeto.

In part one of this Q&A with Telco Transformation, Michael Zeto, general manager and executive director of AT&T Smart Cities, IoT, explained what forces, aside from the technology itself, have to work together to make smart cities viable and how his company was taking a leadership position. (See AT&T's Zeto on Achieving the Smart City Vision.)

In part two, he talks about AT&T's smart cities pilot, the type of problems smart cities deployments solve and how smart cities will evolve. He also explained why, despite the significant advances of the past couple of years, the achievement of full smart city status is still farther down the road.

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AT&T's Zeto: How Smart Cities Meet The Jetsons

The shifting role of healthcare marketers

Technology is changing the game for all businesses, and marketers are also finding new ways in which to do their jobs more effectively. Now healthcare marketers are discovering the ways in which they can use technology to identify and engage their target market.

In order to identify the priorities for healthcare marketers in the upcoming year, Affect, a public relations and social media agency specializing in technology, healthcare and professional services, spoke with a panel of senior healthcare executives from organizations like, Illumina, MDxHealth, Pfizer and Phoenix Children's Hospital. Based on those discussions, it published a guide to navigating major trends in healthcare marketing in 2018 with a look at five key areas:

1. Advanced social media use to increase awareness  and loyalty
2. Highly customized content plus promotion
3. Creative media relations
4. Emerging tech campaigns
5. Business-oriented metrics

I spoke with Melissa Baratta, SVP and healthcare practice lead at Affect, about the state of healthcare marketing in today's environment. She said that because of the increasingly important role technology is playing marketing, “the role of marketers for healthcare is shifting.”

Read more in Prescriptions for Healthcare Marketing in 2018

Can Facebook Prevent Suicide? Ethical Questions Arising from AI

In today’s hyperconnected world, we are generating and collecting so much data that it is beyond human capability to sift through it all. Indeed, one application of artificial intelligence is identifying patterns and deviations that signal intent on posts. Facebook is using AI in this way to extract value from its own Big Data trove. While that may be applied to a good purpose, it also raises ethical concerns.

Where might one get insight into this issue? In my own search, I found an organization called PERVADE (Pervasive Data Ethics for Computational Research). With the cooperation of six universities and the funding it received this September, it is working to frame the questions and move toward the answers.

I reached out to the organization for some expert views on the ethical questions related to Facebook’s announcement that it was incorporating AI in its expanded suicide-signal detection effort. That led to a call with one of the group’s members, Matthew Bietz.

Bietz told me the people involved in PERVADE are researching the ramifications of pervasive data, which encompasses continuous data collection — not just from what we post to social media, but also from the “digital traces that we leave behind anytime we’re online,” such as when we Google or email. New connections from the Internet of Things (IoT) and wearables further contribute to the growing body of “data about spaces we’re in,” he said. As this phenomenon is “relatively new,” it opens up new questions to explore with respect to “data ethics.”

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The Ethics of AI for Suicide Prevention

AI Raises Awareness of Fake News

The proliferation of fake news couldn't happen without technology. The internet allows anyone, anywhere to spread information -- whether or not it is true. But technology could also help serve as a tool that makes people more aware of which stories are not trustworthy.

(Image: Mega Pixel/Shutterstock)

True story: one of my social media connections asked for recommendations for reliable new sources and got a few outlets named, though some of us -- myself included -- said that you simply cannot rely wholly on any single source and have to check through multiple sources to be sure you get the full picture of the facts in context to find where the truth lies.

But not everyone is sophisticated enough to be aware that reports they see -- even from outlets with solid reputations -- need to be taken with a grain of salt. That's why Valentinos Tzekas founded FightHoax. Its AI-powered algorithm that empowers anyone to ascertain if an article is fake or not in just seconds without Googling the story.

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How AI Can Help You Decide What to Trust in Online News

Visual AI: What you see is what you shop with

With the responsiveness to indications of taste set by Amazon, many sites now offer browsers suggestions for additional items that resemble the style of the ite initially selected. Now with the advance of AI and object recognition, it is possible to get that kind of recommendation from an image anywhere, whether it's on a retailer site, a style article, or even something captured on your phone from real life.

Partnering with technology companies like SAP, Naver, Microsoft, Line, and Oracle, Syte.ai pulls together object recognition, AI, and machine learning to render anything visual “clickable and shoppable.” If you can get a picture of it, you can shop for it.

Syte.ai is designed to grasp all elements in a still or video image and render them shoppable without having to work thought text and tags. The advantage for those shopping is that they just have to locate or snap a picture of the item they want and let Syte find the item or something very close to it for sale online.

Read more in With Syte, AI Lets You Shop Almost Anything You See

Going Green In the UK

According to Britain’s environmental mandate traditionally powered cars and trucks will be eliminated from the roads altogether in the next couple of decades. That’s why now telematics are being applied to several models to find the most sustainable choices—both for consumer and industrial purposes.

This past July the UK took another step in its ambitious CO2 reduction targets that would keep pace with the plans set in France. UK environment secretary Michael Gove  announced that Britain would ban the sale of any cars powered by gas (petrol, as they call it,) or diesel fuel by 2040. That means that car manufacturers have to find economical designs (and the supply chains to bring those designs to reality) for cars and trucks powered by electricity in the near future.

To that end, the government has directed toward research and testing with funding of £20 million to be distributed via the Office for Low Emission Vehicles (OLEV) and Innovate UK among 20 firms that were selected to participate in the trial of low and zero emissions vehicles. The objective is not just to reduce C02 from auto emissions for the sake of improved air quality but to contribute to England’s aspirations “to be a global leader in electric vehicle technology.”

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Auto OEMs Supply Chains Pave the Road to Green

IFTF's Forecast for 2030

Key changes to result from the rise of machines in the workplace that we can anticipate over the next 13 years include:

• Cloud computing would become the norm.
• While some jobs will be handled by machines, new jobs that don't exist yet will make up the majority of positions in 2030.
• The machine and human interaction will yield greater efficiency in finding talent, managing teams, delivering products and services.
• Workers will learn what they need to do 'in-the-moment,' while on the job to keep up with the skills in demand for the rise of machines in the workplace.

The whole nature of individual careers is expected to change. "By 2030, expectations of work will reset and the landscape for organizations will be redrawn, as the process of finding work gets flipped on its head." The trend currently observed of people working in a "gig economy" is expected to grow to the extent that people would find that they are hired for tasks rather than permanent positions.

The report also envisions a future in which people would not be seeking jobs as much as the jobs will be looking for them: "Reputation engines, data visualization, and smart analytics will make individuals' skills and competencies searchable, and organizations will pursue the best talent for discrete work tasks." As organizations hire people exactly where and when they are needed, they will gain the advantage of becoming "leaner and more competitive," as well as "more agile and profitable," thanks to the reduction in "costs and overheads."

Workers would gain a kind of agility, as well as get trained "in-the-moment" for the tasks required by the organization. Maguire explained that thanks to immersive technologies like AR and VR, workers would not "have to leave the job to complete a curriculum" for retraining. Instead, they'd be able to apply "a digital layer over work stations" that could guide them in new skills and applications right in the workplace.

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Preparing for Our Future: The Human Partnership with Machines

Timing is Key to Effective Social Marketing

As everyone now acknowledges, social media is an essential marketing channel. With the ability to reach billions, and to identify what's important to them, social combines the benefits of targeting and scale.

Connecting the dots that makes the targeting effective is the business of data science and media technology platform 4C. I spoke with 4C's CMO, Aaron Goldman, about his company's latest State of Social report. 

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Focus on Key Moments for Social Advertising Success

Beyond Games: The Future of AI and AlphGo Zero

Intel's Bob Rogers explains the possibilities that emerge as AI progresses beyond standard machine learning. DeepMind's self-taught Go champion is just the beginning.

The next iteration of AI is the step of generating its own examples with which it builds the models to extract rules. That’s what AlphaGo Zero did in generating a million examples of different rounds of Go to improve its own play. That was achieved through reinforcement learning, which relies on “feedback — positive reinforcement for what’s right and penalties for what’s gone wrong,” Rogers said.
While that ability opens up great possibilities for systems to learn to answer the questions we want answered, the thing to remember is that the systems “are very much unitaskers,” Rogers said. AlphaGo Zero may be an unparalleled Go player, but playing Go is the only thing “the program is designed to do.” Through transfer learning, AI systems can shift to apply the same kind of deep learning to another domain. Still, they would not do so on their own; someone would have to set them up for that.

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What AlphaGo Zero Means for the Future of AI

Holiday Marketing Fail from Adora Dolls

Below is the email I just saw copied exactly as it appeared except for the manual addition of one of the pictures.  So how many things does this get wrong?

1. Market targeting: my youngest is 16 -- in other words way past the stage of playing with dolls.

2.They say "multi-cultural" when they really mean muti-racial. Dolls don't have culture, and these are not the kind that come dressed in native costumes that reflect a particular ethnic or cultural identity.

3. They give themselves a big pat on the back for making dolls of color avaialbe yet show a girl of color holding a white doll.

4. Notice that for all their claiming broad-mindedness, including stressing the possibility that a boy may want to play with dolls, they don't show any little boy with a doll here. At best, they showa doll who could be dressed as a boy, or what they like to call"gender-neutral." In fact, parents have thought of giving their boys dolls to play with already decades ago (at least I did) and the fact that a doll may be dressed as a girl or as a boy really is not part of the equation. My girls had baby boy dolls, as well as those that were dressed in a gender-neutral clothing. 

5. The whole princess/prince thing is absurd. I never called my kids that, and it actually has very negative connotations in certain contexts.

So there you have it: if you're going to pitch your products in this way, do it right, and make sure you're actually reaching your target market via email rather than spamming countless people. 

Hi Ariella,

Isn't there enough racial tension today?  Not with Adora dolls.  This brand creates authentic multi-cultural dolls, boy dolls and gender neutral designs.  Their award winning dolls are also Machine Washable & BPA Free.  This is a company you want to support!!  Let me know if I can request a sample.  Thanks!  Jessica :)

Make It A Multicultural Holiday Season With Dolls From Adora

BPA-free, machine washable dolls & accessories for every child

It has been said America is the melting pot and today it could not be truer. Ethnic diversity has accelerated in recent decades, a trend which is expected to continue into the future. Ethnicity has important implications for culture, identity, and well-being that is why Adora has created a variety of ethnically diverse dolls that all children can identify with. No matter their ethnicity the nurturing aspect of doll play is good for all kids, (yes, boys too).

Adora encourages nurturing doll play with award-winning dolls and accessories that kids and moms love. Adora offers handcrafted toys that are as responsible as they are fun. Unlike other doll brands, Adora not only has gender neutral patterns, but many of their multicultural dolls have unique sculpts for different ethnicities.

Finding that special doll a child can identify with is essential to nurturing play and helps foster a healthy self image. In addition, doll play improves a child’s motor skills, social skills, sparks imaginations and teaches important social skill such as kindness and compassion.

Truly find a doll for ANY child and boost their confidence with Adora

 

• PlayTime Baby Floral Romper: Handmade with care, this adorable Asian baby doll is perfect for cuddling! With a bean bag weighted bottom which gives them their life-like feel, it’s great for ages 1 and up.

• PlayTime Baby Little Princess: The perfect first baby doll weighing just 12 ounces, your little one will love the life-like features from their button noses to little hands and feet! Created in exclusive, lightly baby powder scented, Gentle Touch vinyl, these baby dolls have a cuddly, silky-smooth body that reminds us all of the beloved trim on a child’s favorite blankie.

PlayTime Baby Little Prince: While some may still see dolls as a “girl toy,” there are plenty of little boys out there who adore their baby dolls. Downright adorable, this little prince will be the perfect cuddle buddy for your tiny tot!

Let Adora help foster a healthy self image with nurturing play this holiday season. Surprise them with an Adora doll that shows them just how beautiful they are in their own skin!

Prices range anywhere from $12.99 to $119.99. Adora Toys can be purchased online at http://www.adoraplay.com. For more information or a sample, contact jparise@chicexecs.com. 

Tailored and Targeted Marketing in the B2B Space

The problem facing B2B marketers is that they have not been given the same tools and capabilities available for B2C marketers to reach people on more than 500 channels available. That's because they don't have integrated data on the people they need to target, which hampers their addressable audience and reach.

The 2016 Forrester Report, “B2B Budget Plans Show That It's Time For A Digital Wake-Up Call," found that even though two-thirds of B2Bs indicated they would be increasing their digital budgets within the year, only about one-fifth considered their teams truly adept at leveraging data and insights for effective digital campaigns. 

Darian Shirazi, CEO and cofounder of Radius, a leader in connecting B2B data and intelligence spoke with me about the big challenge that B2B marketers have had in trying to target a CIO. 

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Targeted Advertising for B2B

Mixed Reality Marketing

Picture to illustrate app courtesy of Trigger

Mixed reality experiences began playing an important role in marketing a few years ago. Jason Yim, the CEO of Trigger, “The Mixed Reality Agency™,” explained what makes it so effective.  

“On the marketing side, there are two big things that mixed reality can do that others can't,” says Yim. “One is product visualization and the second is the sharing of user-generated social content.”

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Why Marketing Through Mixed Reality Works

Marketing to Visitors Like Customers

Visitors to a site present marketers with a dilemma. Does it pay to pour resources into sending all of them ads, knowing that over 90% will not turn into customers, or do marketers risk losing those who would buy if they did get targeted? In the absence of a crystal ball, marketers can now apply AI solutions to identify which visitors are worth pursuing.

Marketers had already been using AI that identifies customer behavior to set up targeted communication for retention with the help of software from companies like Optimove. The Optimove Customer Marketing Cloud consolidates, mines, and models customer data to fit customers into micro-segments that accurately predicts their future behavior and value to a business.

That kind of customer profiling enables marketers to coordinate hyper-personalized communications at scale. However, it has been limited to customers who have already established their own history and pattern of behavior. In other words, it wasn't possible to predict the likelihood of purchase for a new visitor — until now . . . 

Read more in The Scientific Approach to Relationship Marketing

Smart Waste Management with IoT

ace it, waste happens. Every supply chain must deal with it. That’s why there are waste management companies and solutions, though they have been hampered by inadequate information flow, which leads to another form of waste – that of time and energy. Now, IoT is enabling smarter solutions, and rapid-application development (RAD) platforms make it faster and easier to implement effective waste management.

UK-based ISB Global, a Value Added Reseller (VAR) of SAP software solutions, is also a Software Solutions & Technology Partner (SSTP) for Waste & Recycling One. That software solution, based on SAP Business One ERP platform, creates smart waste management application based on analytics and mobility.  

Below is the video in which ISB describes how its smart bins systems increase efficiency, lowers logistical costs, and reduces carbon emissions as a result. It also automates the process of identifying the best route for the day’s waste collection needs and the generation of bills based on real time data on the work done.

The sensors pick up on how full the bins are to put in the information that optimizes the pick-up time to when they are full but not yet overflowing. Bluetooth Beacons provide location trackers that can ascertain that they are located where they should be to avoid any confusion or delay for pickup.

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IoT Enables Smarter Waste Management

A simple tool to counter ad fraud

Do you know where your ads are? The less than satisfactory answer to that question has prompted some companies to pull back from the digital ad space.  Pixel tracking may solve that problem.
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Where Your Digital Ads Are At

Just Slightly Off Target

As I was going through my emails to see which to read and which to zap, I noticed this one from Target because the subject line "Women subject line should read: This sweater deal unravels tonight."
Here's the snip of the email as proof.

It looks like the former cake decorator may have finally learned not to misspell "birthday" and moved on to a job in charge of sending out Target's emails.

NFC taps IoT's potential for marketing

Once upon a time, retail stores tried to get our attention with special displays, signs and stickers, but now they can tap into the power of IoT to communicate a lot more than just “New!” or “Special!” The smartphones we carry can convey marketing messages built into the displays or even the product themselves with just a tap.

Thin Film Electronics ASA is a global leader in NFC (near field communication). It creates printed tags, labels, and systems that incorporate memory, sensors, and wireless communication to enable one-to-one digital marketing through just a tap of a smartphone.

Together with GlaxoSmithKline, it deploys Thinfilm's SpeedTap™ tags in interactive “smart” shelves featuring Flonase®  in stores in six Canadian provinces. Customers who tap their NFC-enabled smartphones to the shelves can get information about the product at the moment of decision.

Matt Bright, Senior Director of Product and Technical Marketing, Thinfilm, spoke with us about why the “smart” shelves are just the tip of the iceberg in IoT marketing. We're not only talking about delivering marketing messages, but being able to customize and adapt to them and pick up the trail of the customer journey even beyond the buying decision.

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Tying the Physical and Digital in NFC

Holograms Enable 3D Marketing

With every brand vying for people's attention, messages on a screen no longer stand out. That's why some brands are turning to augmented reality, and the possibilities opened up by holograms of famous personalities. Augmented Reality hologram company, VNTANA, has been used by brands like Microsoft, Mercedes-Benz and Pepsi to engage and collect data on potential customers.

We spoke with Ashley Crowder, VNTANA's CEO and Co-Founder about how brands make themselves stand out – literally – with holograms. It's effective for “any public face where brands trying to engage with consumers in the moment,” she said VNTANA partnered with multiple brands this year at Comic-Con 2017 to bring fans one-of-a-kind hologram experiences.

The holograms are so effective at drawing people in because they are “wowed” by the 3D images of familiar figures, Crowder explained. The interactivity it invites make it “seems like a game” or a “futuristic photo booth.” Those who use it don't perceive it as an advertisement or a way of collecting their data via facial recognition that picks up on age, gender, and emotions.

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3D Marketing with Holograms

Automation Will Define Industry 4.0

pic from https://upload.wikimedia.org/wikipedia/commons/2/22/Factory_Automation_Robotics_Palettizing_Bread.jpg

As the Industrial Internet revolutionizes manufacturing, the essential difference between the automation of the past and Industry 4.0 automation is scale.

The linking of the physical and digital in the Internet of Things has enabled manufacturing’s next evolution: the Industrial Internet, or Industry 4.0. Shawn Fitzgerald, vice president of marketing at Thomas, recently shared some insights on the effects of increasing automation and sensor integration.

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The Future is Automated

Promoting sustainability built on data

 

 

 

The Rainforest Alliance deployed software that enabled it to advance data movement throughout its various applications, supply chain systems and data warehouse.

This year, the Rainforest Alliance celebrates 30 years of upholding standards for conservation and labor achieved through partnerships with farmers, wood harvesters and the businesses that incorporate those harvests into their products. With a presence in Asia, Africa, Europe and the Americas, the alliance has an impact on the sustainable practices of more than 1.3 million farms in 78 nations.

The green frog logo that appears on the Rainforest Alliance's certified seal on a wide array of products lets consumers know which businesses are committing to these standards for their supply chains.

Read more in Integrating Data to Support a Sustainable Future

What Facebook's new standards mean for marketers

With nearly two billion active users and over five million advertisers on its platform, Facebook is major marketing medium. Many marketers appreciated its extended access, but what they didn't not care for was the lack of control over ad placement. Now Facebook is doing something to address that concern.  John Donahue, Chief Product & Marketing Officer at Sonobi spoke with me about the latest development.

On September 13, Facebook announced new “monetization eligibility standards“ to assure its millions of advertisers  that they can “feel confident and in control over where their ads appear.” The new guidelines offer greater “detail on the types of content that advertisers may find sensitive” so that they can decide if they want to prevent their ads from appearing on the pages that feature sensitive content.

Read more in Giving More Control to Advertisers on Facebook

Implementing ABM with all 3 varieties

I attended the ITSMA Account-Based Marketing Forum in  New York on  September 12.  The first session, delivered by Demandbase's Vice President ABM Strategy & Field Marketing, Jessica Fewless, and ITSMA's Senior Vice President, Rob Leavitt was “Optimizing ABM Investment: The Case for a Blended Approach.”

Based on the July 2017 ITSMA and ABM Leadership Alliance Account-Based Marketing Benchmarking Survey,  87% of marketers already agree that ABM is effective. The majority – 72% – also agree that the ABM approach has had an impact on “the way we do all our marketing today,” and 58% report that it makes the “entire company more customer-centric.” That jibes with what Scott Sobers, VP ABM, at Teradata said during his presentation: “Everything we do, we do with a lens around ABM.”

Read more in Keys to Optimizing ABM

Pulling together 11 colleges and 12 hospitals

Expansion is a sign of success, but it also brings new organizational challenges, particularly when that expansion is built on knitting together various organizations. That's the situation that Philadelphia-based Thomas Jefferson University and Jefferson Health (TJU) were in as they sought to bring together what now amounts to 30,000 employees in 11 colleges, two universities and 12 hospitals.

Achieving a coherent vision for the newly expanded entity was built into the job description for Jeffrey Stevens. He said that he was hired as chief human resources officer to accomplish two key tasks. One was to establish HR locally. The second was to deploy an HR tech strategy that would "consolidate everyone onto a single core system."

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University Adopts a Unifying Vision and Platform

Mood Marketing Drives Toyota's Latest Campaign

The calendar still says 2017, but for car brands, it's already 2018. To market  this year's Camry, Toyota is veering away from making its car look like the sensible, though boring choice. Its “Sensations” campaign is meant to tap into what its audience is feeling.

Among the commercials designed for the campaign are some that explicitly encourage making the purchase of the care for “the wrong reasons.”  Those present the Camry as an attractive choice that makes driving a sensuous experience – as if the car were a sexy sports car.

As you can see from the video above, “Striking” presents a young woman in the role of the Bond girl, who zooms by in a car that flutters her hair as if she were in a convertible with the top down. It meant to be exciting, and once y're excited you can find a corresponding video identified by emoji.

Read more in Toyota Turns to Twitter for Mood Marketing

Got sarcasm?

I'm being sarcastic." We've all had at least one exchange in which we either had to explain or had someone else explain that what was said was not intended to be taken straight. Generally, you need to know something about both the context and the speaker to grasp when to take a statement at face value or interpret it as sarcastic.

That's why it's particularly challenging to get handle on intent when attempting sentiment analytics on social media. For artificial intelligence to truly understand what humans mean, it needs emotional intelligence, as well. Iyad Rahwan, an associate professor the MIT Media lab and one of his students, who developed the algorithm with one of, Bjarke Felbo worked on just that.

The results are what they call Deep Moji. Described as "artificial emotional intelligence," Deep Moji was trained on millions of emojis "to understand emotions and sarcasm." Rahwan explained to MIT's Technology Review that in the context of online communication emojis take on the function of body language or tone in offering nonverbal cues for meaning.

Read more in Emojis Train AI to Recognize Sarcasm

Mixed Reality to Become Mainstream

For all of its impressive effects, marketers have been holding back to some extent from applying mixed reality to their campaigns. That made sense in light of the fact that most people were not equipped to view it properly. But that's set to change by the end of this year.

At the end of August, Microsoft announced a lineup of mixed reality equipment for the holiday season that is expected to put it in the hands of a lot more people, thanks to the triple appeal of an affordable price, easy setup, and portability...

Google just released  a preview of its new software development kit (SDK) called ARCore for Android devices. Here's a video showing some Wizard of Oz inspired effects:

Popular characters also be adapted to marketing in a mixed reality environment, for example letting people interact with personae linked to brands, like Tony the Tiger, or Mr. Clean. That would mean that anyone could have the experience shown in cleaner's Super Bowl ad last year (except for getting the actual cleaning done, of course).

Read more in Mainstreaming Mixed Reality