Apple's Crush crash

Unless you truly believe that there's no such thing a bad publicity, the introduction of the new iPad Pro is likely the worst video ad ever made by Appl

By Ariella Brown

*See the P.S. added on May 10th below.

Unless you truly believe that there's no such thing a bad publicity, this is likely the worst video ever created for Apple and is a very good contender for worst ad ever.

As far as views and awareness, it's definitely a winner, having garnered  over 36 million views, 26K+ reposts, and 10K comments within 2 days. 

But in terms of sentiment it has aroused, it's a major marketing fail.

I'm saying this based on the overwhelmingly negative reaction it has inspired. Comments are turned off on YouTube, which usually indicates a deluge of negativity. But they're not off on X where every single reaction to Tim Cook's post I've read out of the thousands posted has been  negative. 

See some samples below.

@JuddBaroff

·I’m not sure ‘wanton destruction of all the good and beautiful things is this world’ was really the vibe you were trying for.

@kepano

·

I think the ad would work much better if it was reversed. All the objects should be expanding out of the iPad rather than being crushed into it made this edited version in five minutes (thanks iMovie!)

Geoffrey Miller

@primalpoly

This is the most ghoulish, tone-deaf ad I've ever seen in my life. Fire all of your marketers. This is utterly catastrophic for your brand.

Jash Dholani

@oldbooksguy

·

Everything beautiful, charming, and analog will be destroyed by a flat black screen You must never see a sculpted bust Never hear music from an actual instrument Never feel the texture of real things A silicon slab (and Tim Cook) will permanently stand between u and the world

*P.S.  I reported on the backlash to the Apple ad  on LinkedIn before AdAge did, yet that publication is the one that got the statement of apology from from Tor Myhren, Apple's VP of marketing communications. Of course, it descends into corporate blah blah before getting the point of confessing that they messed up big-time. 

The full text of the statement as reported in Inc. Magazine's quote is:

Creativity is in our DNA at Apple, and it’s incredibly important to us to design products that empower creatives all over the world. Our goal is to always celebrate the myriad of ways users express themselves and bring their ideas to life through iPad. We missed the mark with this video, and we’re sorry

There is no way a company would have issued an apology like that if the negative reaction had not been this strong. 

Related:

Major Marketing Missteps from Adidas, M&M's and Coke

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Should you market like Apple or OpenAI?

by Ariella Brown

When it comes to winning through marketing, there are two divergent strategies that can deliver spectacular results. We’ve seen them at work in recent months with the launch of new offerings that have generated massive hype.

Aim high or low 

One marketing approach is based on mass distribution to get people to sample your offering for free while adding to the hype about it. The other is based on loyalty to a strong brand that has won over fans willing to pay a premium price.  

Which one you choose depends on what kind of product you are offering and what your brand position is. As loyalty is only earned over time and through people’s positive experience with products, Apple’s marketing is not usually going to work for a new kid on the block. 

ChatGPT takes the low road to success

Understanding that, OpenAI took the tactic of mass distribution on a scale we have not seen before. It launched ChatGPT on November 30, 2022 and attracted over a million users in the first five days.  

In just  two months, it hit 100 million monthly active users, which made it “the fastest-growing consumer application in history,”  Reuters reported.  It now boasts of 1.8 billion visits a month, and many of those visitors are happy to pay the  $20 a month subscription for ChatGPTplus, which was introduced in February. 

What made ChatGPT take off so rapidly was the build-up of hype that continued to grow as a result of people being able to gain access to generative AI on their own devices simply by registering and logging in.  Remove any barriers to entry – like cost or the need for specialized equipment — and you get to enjoy rates of PLG (product-led growth).

Apple takes the high road

In contrast to OpenAI, Apple already has a well-established customer base eager to experience its new offerings. Accordingly, it doesn’t have to offer free access and can seriously expect people to pay $3499 for the Apple Vision Pro that is to become available for sale only in 2024. 

Why unveil something a half a year before you can even preorder it? To heighten the anticipation and the satisfaction the early adopters will feel when they are among the first to obtain the latest offering from a brand they love.

Even at this stage, they are all reading the tweets, viewing the videos, and asking questions that show a high level of interest. That level of engagement combined with the reviews from all the tech journalists who got to play with the headset create a type of hype that is more rarified than that surrounding ChatGPT but just as impactful.

Would you buy it? 

Apple can price its headset that the average consumer can’t afford because it has millions of fans already who know and love its products. Within those millions are tens of thousands who would not consider the price tag too high for the bragging rights that come with being among the first to have this new offering.

Sure, there will be imitators putting out cheaper versions of the headset. But that’s always been the case for Apple devices. True fans insist that you get what you pay for and you shouldn’t settle for second-best.

On the other hand, OpenAI had the difficult job of rousing interest in something intangible that couldn't be photographed or shown to advantage on video. You could have accounts of individual user experiences, but those don't generally generate the response of "Want!" the way videos do.

What do you do when you’re offering something people haven’t had before from a brand that has yet to establish its reputation? You offer free samples, and that’s just what OpenAI did – very successfully.  Once it had enough people hooked and even boasting about making it integral part of their businesses, it rolled out the premium version that most people could afford to pay.

Which are you?

"Know thyself"  is the basis of determining your course of action in life and in business. If you’ve established yourself as a premium brand that can trade on exclusivity, you can offer high end products to your fan base.  But if you’re an unknown quantity, you have to win over the masses to at least give your offering a try to build up a loyal following. 

What’s the tell? How many followers identify themselves as such is one indicator. Notice that even in its current heyday, OpenAI’s 2.3 million Twitter follower are dwarfed by Apple’s CEO’s 14.1 million. (No doubt, Steve Jobs’ numbers would be even higher if he were still alive today).

Most businesses will never attain Apple’s superstar status, but they can still follow the high road of marketing after establishing their brand as a leader in the market. And for those whose offering is not suited for premium pricing, OpenAI’s incredible rate of adoption proves that it is also possible to go from zero to millions in just a few months.

So long as you know what you're about and who makes up your target market, you can adopt the right strategy and follow the high, low, or middle marketing road to success.  

For help determining with marketing path to take and what type of content can help you get there visit WriteWayPro and  book a free consultation call.

Related: https://writewaypro.blogspot.com/2023/05/did-open-ai-open-pandoras-box.html

A is for Apple and APIs in the ABCs of BNPL

 Digital technology and integrations between banks, fintech, and retailers are not just changing the how but when of payments. As a result, the way consumers pay for their purchases includes an increasingly popular option called buy now, pay later (BNPL).

Taking out a loan for a purchase as small as $35, which is basically what BNPL is, would never have been considered in the past. It would have been far too cumbersome for both consumers and lenders. But thanks to the prevalence of application programming interfaces (APIs) in the financial industry, the process is now as easy and seamless as a credit or debit card transaction.

Nearly every major retail store and site now offers customers the option to pay with a BNPL. The players in that space already include the Swedish fintech Klarna, as well as the US-based Sezzle and Affirm. The name behind many store credit cards, Synchrony, also has its offering, and now even bank-branded credit cards like Citi and Chase, as well as Amex, give their customers the option to use BNPL.

The space is heating up even more with Apple’s announcement that it would offer its own BNPL called Apple Pay Later through a subsidiary of the company that has obtained lending licenses.

Use of BNPL has exploded, accounting for $100 billion in retail purchases in 2021, up from $24 billion in 2020, as reported in Fintech Times. The forecast for the market indicates that the trend is here to stay. The global market for BNPL is expected to hit $3.98 trillion by 2030 with a CAGR of over 45%, starting from 2021, according to Allied Market Research.

Read more in The Way We Buy Now: The ABCs of BNPL The title is a nod to Anthony Trollope and my immersion in Victorian lit back in the day.

Most memorable brand slogans

What do brands aspire to when they set out to create a slogan? They want to be remembered. I was inspired to make my own list of memorable slogans to identify my own favorites get the dates down for each. The baker's dozen below are selected to represent some ranges. I don't mean to endorse any of the products or stores listed only to applaud excellent copy.

1. Apple – “Think Different” The slogan was introduced in 1997, way before most of the world adopted the ubiquitous smartphone. It was born as a decided twist on  IBM's "Think",  the brand identity established in 1915 when Thomas J Watson expressed his frustration at the lack of thought:

“The trouble with every one of us is that we don’t think enough. We don’t get paid for working with our feet — we get paid for working with our heads,” he intoned in a noteless lecture that continued for several minutes. “Knowledge is the result of thought, and thought is the keynote of success in this business or any business.”

Watson then wrote the command "Think" on a blackboard. The rest is history, literally IBM history that was the backdrop for Steve Jobs' differentiation of his computer brand.

2. The California Milk Processor Board — “Got Milk?” Goodby Silverstein & Partners originally came up with that slogan in 1993, and it was such a hit that it was licensed for use by milk processors and dairy farmers.



 

3. De Beers — “A Diamond Is Forever” A woman named (Mary) France Gerety came up with that
slogan back in 1947, and it has been used ever after and been further immortalized in a James Bond novel and film.  It was named ‘The Slogan of the Century’ by Advertising Age in 1999.

4. FTD — "Say it with flowers" This one dates all the way back to 1917 when people were generally familiar with the connotations of different blooms. See The Language of Flowers.


5. Greyhound — "Go Greyhound and Leave the Driving to Us" dates back to 1956



6. M&M's  — “Melts in Your Mouth, Not in Your Hands.” The slogan was trademarked in 1954, though that was the goal of developing this form of candy in the 1940s. The unlikely source for this information is the explanation of a work of art on the MoMA site.

7. Maxwell House — “Good to the Last Drop” slogan dates back to the 1920s. The company played up the attribution to one of the most memorable presidents,  Theodore Roosevelt.

8. Kellogg’s Rice Krispies — The words "Snap! Crackle! Pop!®" first appeared in a print ad in 1929. Four years later, the artist Vernon Grant created the whimsical elves named for those sounds associated with the cereal. They then began appearing on ads, posters, and, of course, cereal boxes.

9. L'Oreal — “Because I’m Worth It" dates back to 1971 to position the brand as a  premium one because it cost more than its main competition Clairol.

10. MasterCard — "There are some things money can't buy. For everything else, there's MasterCard" 1997 was the year that the credit card first branded itself as "priceless" by capturing the thrill of experiences one can enjoy, thanks to the card. It was a brilliant play on the truism that money can't buy happiness. The elephant example is of the heart-warming variety, though many take a sassier approach.

11. New York State — "I Love NY" " was created by graphic artist Milton Glaser  to boost tourism to New York State (not just NYC) in 1977. But it only became the the official state slogan in 2009, the year that the "I Love New York" song by Steve Karmen was also adopted as the official state song. In the age of emojis, we're used to symbols standing in for words, particularly the heart for love, but likely we owe that to Glaser's vision.

12. State Farm — “Like a Good Neighbor, State Farm Is There.” Barry Manilow composed this memorable jingle for the insurance company in 1971.

13.Virginia Slims —" You’ve Come A Long Way, Baby" The cigarette brand launched this campaign in 1968 and kept it up for decades (of equating feminism with the freedom to smoke a cigarette made specifically for women and gain equal opportunity for lung cancer). New iterations came out to match changing fashions and to reflect on "bad old days" for women. 


If you're interested in what makes people like and/or remember a slogan, see A study of the antecedents of slogan liking. According to its abstract, "the liking for a slogan may be unrelated to media expenditure, and driven largely by the clarity of the message, the exposition of the benefits, rhymes, and creativity."

Do you think this level of content is beyond your budget? Think again. Poor quality content not only fails to deliver the ROI you get from high quality content; it can actually harm your brand by demoting the the site ranking you've invested so much in building up.

What you really can't afford is poor quality content. Hire a seasoned pro to craft the right message for your organization and your demographics. Learn more here and book a free consultation call.

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Mixed Reality to Become Mainstream

For all of its impressive effects, marketers have been holding back to some extent from applying mixed reality to their campaigns. That made sense in light of the fact that most people were not equipped to view it properly. But that's set to change by the end of this year.

At the end of August, Microsoft announced a lineup of mixed reality equipment for the holiday season that is expected to put it in the hands of a lot more people, thanks to the triple appeal of an affordable price, easy setup, and portability...

Google just released  a preview of its new software development kit (SDK) called ARCore for Android devices. Here's a video showing some Wizard of Oz inspired effects:

Popular characters also be adapted to marketing in a mixed reality environment, for example letting people interact with personae linked to brands, like Tony the Tiger, or Mr. Clean. That would mean that anyone could have the experience shown in cleaner's Super Bowl ad last year (except for getting the actual cleaning done, of course).

Read more in Mainstreaming Mixed Reality

Renewables take to the waves

For major electronics OEMs, transitioning to renewable energy entails not only using it in their own factories but calling on those that supply components to do the same. Apple has done just that. As a result, many of its suppliers are turning to solar and wind power, and some are even reaching out to sea to get it. 

As Bloomberg recently reported, for its own operations, Apple can boast of using tapping into renewables for 96% of its own energy use. That includes not only the corporate offices Lisa Jackson, Apple's vice president in charge of sustainability and government affairs, says, but also “our data centers, our stores, even our distribution centers.” However, as she told Bloomberg Television, the company is resolved to do even better by “moving onto our supply chain.” 

As Apple posted in March, together with its suppliers, the company anticipates that by the end of next year, it “will be generating over 2.5 billion kilowatt hours per year of clean energy.” To put that in perspective, that is tantamount “to taking over 400,000 cars off the road for a year,”  the company said.

Apple’s goal of reaching 100% renewable energy for its production entails getting its suppliers to commit making the necessary changes for their energy sources. Apple now has seven supplier companies committed to renewable energy. Among them is Ibiden. It has the distinction of being the first company in Japan to commit to use only renewable energy in producing components for Apple.

Ibiden is set for renewable energy production that is anticipated to “produce over 12 MW of solar power — more than the energy they need for Apple manufacturing — and support Japan’s nationwide efforts to limit its carbon emissions.” In addition to standard facilities, Ibiden’s energy will come from “one of the largest floating solar photovoltaic systems in the country.” By floating the solar panels, energy can be harvested from the sun without taking up limited land space in Japan.

This trend of moving out to the water to harness renewable energy is also being applied to wind power.

Read more in 

Innovation in Renewable Energy Greens Supply Chain

AR: Marketing’s Next Big Thing?

“That's really cool!” or “Wow!”  is the type of thing that people tend to say when they see augmented reality. But for marketers, the question is if it's something they should be using. For most, the answer has been “not yet.” But perhaps they should be reconsidering now.

According to one report, only 25% of marketers are interested in using augmented reality, and only 7% say they do use it. That's probably because, despite its impressive effects, it is somewhat limited at present.

But that should change when Apple comes out with an AR empowered device, something it is reportedly working on right now: “Hundreds of engineers are now devoted to the cause, including some on the iPhone camera team who are working on AR-related features for the iPhone."

Though people have achieve AR effects on an iPhone since the 2009 iPhone 3Gs, that was limited to a novelty feature that Yelp snuck in. In this video,  Jennifer Grove demonstrates how she launched Yelp's Monocle, which she characterizes as “kind of the coolest things I've ever seen on my iPhone.” 

Read more in

What Apple's AR Venture Means for Marketers

Is Apple going American?

f there’s any lesson we should have learned from our presidential election, it’s that we should not jump to conclusions based on our own possibly faulty assumptions. So I’ll stick to facts and avoid speculation about the report that Foxconn, a major supplier to Apple, is considering a $7 billion factory in the United States.

Though the timing of this news indicates a deference to Trump’s push for manufacturing American products to take place on American soil, in reality, choice for factory sites are not made simply to agree with or defy a presidential preference. In fact, the reports of Foxconn’s exploration of American possibilities predates the present administration.

Back in December 2012, several reports like the one in PC Magazine quoted what Louis Woo, a Foxconn spokesman, told Bloomberg Businessweek in a phone interview: "We are looking at doing more manufacturing in the U.S. because, in general, customers want more to be done there."  

This was a month after the reports about the company’s looking into the possibilities of some American cities as a site for its factory. Of course, nothing has come to fruition, but it is very likely that the seed of possibility emerging at present was already planted over four years ago. This is something to remember when we see headlines that reference Trump.

Read more in 

Foxconn Factory Potentially U.S. Bound

Environmental concerns and the electronic supply chain

Though people always talk about the weather, no one ever does anything about it. To some extent, that is also true about climate, even for those concerned about climate change. Doing something requires more than awareness. It requires a plan, and mapping out a plan begins with information about current practices. A new partnership is aimed at the getting to the starting point with data from more companies involved in the electronic supply chain.
Read more in 

Data Drives Down Carbon in the Electronic Supply Chain

Achieving conflict-free minerals in a supply chain is a goal mandated by ethics, as well as law. Arriving at that end requires many steps along the way. In its latest report, Apple takes credit for achieving milestones on the way. Read more in

Apple Marking Progress on the Road to Conflict-Free Minerals

Oh the places you'll go and the stories your can can tell about htem

The main problem with the current state of in-car, location-based services is that they aren't required to notify consumers. It's possible that some motorists are completely unaware of who uses their location data, and how. Also, for four out of the six automakers, customers do not have the option to request that their historical data be erased. (The "right to be forgotten" is included in the EU’s data protection laws and recommended by the GAO.) Read more in 

In-Car Tracking: We Know Where You've Been