Sell me this raincoat

Umbrella in trash generated by Google Gemini

The title of this blog is a variant on the "Sell me this pen" challenge. 

Confession: I find most marketing presentations a waste of time because they just rehash what I already know. But there is the rare exception that offers helpful insight and perspectives that spark my own #WriteWay creativity. 

That has been my experience in attending the Full-Funnel Summit.  Jen Allen-Knuth proposed shifting the sales intro from pushing your product of a $100 raincoat that may meet resistance from buyers who don't want to shell out that kind of money.

Jen said she'd frame it this was for a target market in the windy city of Chicago where it rains for about 1/3 the year: studies say only a small percentage of people remember to take their umbrellas. Those who forget will decide no to walk in the rain and so have to shell out $45 a pop for an Uber.

The implication that trying to save the $100 could end up costing you more if you forget your umbrella and end up paying for rides to try to stay dry.

As I wrote in the chat there, my approach would be different. I'd say "Ever notice how many umbrellas you see in the trash on a stormy day? That's because the wind rips through and breaks them. But have you ever seen a raincoat in the trash on a rainy day? No, you haven't. Here's why." 

And then I'd calculate the cost of multiple umbrellas purchased over the years vs. the one-time cost of the raincoat.

Why did I come up with this? Jen's framing refers to the forgetfulness of most people that you may think doesn't apply to you. You're smart enough to remember your umbrella, right?

 But even so, you have, no doubt, experienced your umbrella getting blown out from a strong wind and have seen multiple umbrellas thrown out that prove that even if you remember to take it, it can prove useless. Also the fact that you never see a raincoat peeking out of a trash can the way you see umbrellas creates a strong visual impression.

Another thing that made me come up with a different approach to Jen's was my thinking that it didn't make sense that her target market would hesitate over shelling out $100 for a raincoat would solve the problem of forgetting an umbrella by spend $45 on a single Uber ride to avoid walking in the rain. Generally, one would first look for a cheap umbrella, look for public transportation or just accept the inevitability of getting wet when walking home. 

If you're marketing to a price-conscious market, you have to speak to the in their own terms. They're not likely to indulge in expensive rides when they can walk. But they certainly can can calculate the cost of multiple replacements for umbrellas that don't stand up to the wind.

While I'm sure that Jen charged the client four or five figures for this marketing idea, I came up with it on the spot, and I'm sure I can come up with something that is equally sound and creative for your B2C or B2B.  The Write Way is all about putting yourself in the mindset of your target audience.

Visit my site to learn more about my marketing and writing services and book a free consultation call.

What B2B content marketers get wrong

You know that advice that every piece of B2B content should have a clear CTA? It's bogus. In fact, the piece of content I wrote that had an immediate impact in terms of bringing in a sales qualified lead for a six-figure annual contract the day after it was published had no CTA at all -- not even a hint about having to schedule a demo.

What it did have were features that many B2B businesses forget about in doing their own imitation of thought leadership outlets and removing all content from individual identity.

Here's what the article had:
☑A vivid description of the challenges he experienced in his work that others in the same line would identify with
☑A clear presentation of the company's solution and how it directly addressed these pain points
☑Mostly important of all, it had a name associated with a bio and pic for the expert in the insurance industry who served as the source of information for the article and related his own experience.

💡Why was this most important? As it turned out, that was the lead's way of marking his interest in the solution. He know the featured expert, maybe even had direct dealings with him in the past. That made him not just trust what he said but also feel comfortable enough to reach out to him directly rather than to a general company contact or form to say he was interested.

One of my pet peeves about B2Bs is that they offer no point of direct and immediate contact. Many of them refuse to list a phone number, and some won't even put in an email. No, they insist, if people are real prospects, they'll fill out the form that makes it easy for us to automatically feed their information into a CRM and send it on to sales people.

This foolish delusion prevents easy access to people who don't want to have to be treated as just prospects you'll get to at your own convenience. They want to get a response while they're thinking that your offering may be just what they need. Keep them waiting, and they'll start looking elsewhere for that solution, and you may not even know you had a prospect that got away. That's the wrong way to attract inbound.

Learn more about the #WriteWay by following The Write Way Pro LinkedIn page and connecting with me on that platform.

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Yes, I did include a CTA here. I didn't say never to have a CTA -- only that you don't have to have a CTA for every piece of content. But I'm going to break another rule here and give you yet another course action. You can check out my portfolio here: AriellaBrownPortfolio.blogspot.com

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Marketers fall for the streetlight effect

There are more things in the buyer's journey than are dreamt of in your tracking system. 

Illustration of the streetlight effect or the drunkard's search

The mistake marketers, especially SaaS B2B marketers, make in focusing on what is easy to measure rather than on what is truly meaningful reminds me of an old joke that has gained the distinction of the name "the drunkard's search" or the streetlight effect."

It goes like this:

A police officer sees a drunken man searching the ground under a streetlight. He asks what he's looking for, and the man answers that he dropped his wallet (or a quarter or keys in some versions).

The policeman aids him in the search for a few minute but doesn't find anything. He then ask the man if he's certain he dropped it there.

No, he said, he dropped the wallet across the street.

"Then why are you looking here?"
“The light is better on this side." 

In the same way, B2B marketers go for the light -- whatever is easily tracked -- even if the key information like what really made an impression on the customer cannot be found in the click stats and the like. The actual trigger that converted the prospect into a customer may not be something you sent at all but a recommendation on a review site or even one given orally by a friend. 

But you wouldn't likely discover that if you limit your understanding to what your analytics tell you about your site, blog, and social media content. 

Related:

Visualizing the customer journey

How content marketing keeps it Rrreal

What the Little Prince teaches us about marketing

How to get everything wrong in a pitch

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What 7-Eleven got wrong

 

Today is 7/11 in the US. That used to be "Free Slurpee" day. But that has turned into "Pay with your privacy forever instead of shelling out a buck for the Slurpee" Day.

That's the disastrous result of 7-Eleven attempting to take a page out of the B2B playbook. It turned what had been a simple way to capitalize on a date that matched the store name with an offer that made people happy.

People could simply come in for a free small Slurpee. While they were there, they may have bought something else. Even if they didn't, the frozen treat was actually a very cheap way to build positive feelings for the brand for the cost of just pennies per person per year.

But that's not good enough for someone with a B2B mindset who wants to track everything and be assured that nothing is given away without getting something of value in return. Enter the demand to put in your cell phone number and granting the convenience store permission to bombard you with messages and offers in perpetuity before you walk out with your "free" treat. #brand

If you think about it rationally, it's really not worth it to give a brand so much for something that sells for just a buck. Most brands that try to get you to opt into emails or messaging offer at least a percentage off discount that can amount to $20.

I pointed this out to my daughter. But lured by the siren call of "free" (see Dan Ariely's analysis of this in his books and articles), she insisted, "It's worth it." So I made the trip over, waiting in line to pay by relinquishing the right to privacy, and then punched in her phone number.

After all, the Slurpee was for her, and it really is way too sweet for my taste.

Related:


When doing business with humans
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