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Showing posts with label call. Show all posts
Showing posts with label call. Show all posts

Tuesday, December 18, 2018

Biggest Cyber Monday Ever

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This year’s Cyber Monday was the biggest ever. Impressive as they are, the numbers for sales only tell one part of the story. The other is which brands invested in ads in kicking off the holiday shopping season and how customers responded and reached out to them.
Crunching through the numbers, Adobe Analytics reported that this year’s Cyber Monday Sales broke US sales records, thitting  $7.9  billion, an amount that represent 19.3 percent YOY growth and which exceeded the predicted spend of  $7.79 billionthat would have translated into 17.6 percent YOY growth  for the day.
Those represent just online sales, but some of the same people also spent money in stores over the Thanksgiving weekend. According to the National Retail Foundation(NRF)  over 89 million gave business to both online and physical retail outlets, which represents an increase of close to 40 percent over last year.
Investing in the technology that enables multichannel shopping had a real payoff, according to the NRF. “The multichannel shopper outspent the single-channel shopper by up to $93 on average.”
So what role did marketing play in the billions of dollars of spending? Working with DialogTech4C Insights put out a report that presented the data on ads, social lift, and phone calls. What they found was that the top 10 advertisers were made up not just of retailers but also financial services, automotive and other industries. The impact of their TV ads appears in the increase in social media engagement that immediately followed their ads...

Read more in 

Why Cyber Monday 2018 Was Biggest Ever


Related posts: http://writewaypro.blogspot.com/2018/11/time-to-say-tis-season.html
http://writewaypro.blogspot.com/2018/08/capitalizing-on-holiday-marketing.html

Wednesday, July 9, 2014

Biometrics for voice to prevent fraud and save time on calls

The eyes may be the windows to the soul, but people's voices are what belie their emotional states and even identities. For businesses, that type of insight can help authenticate callers and prevent fraud. Making it work in real-time allows businesses to save time on calls without compromising security. Read more in 

Detecting Fraud With Voice Analytics