Ryan George shows best and worst marketing practices

 If you If you are not familiar with Ryan George, then check out his YouTube Channels. Screen Rants, which offers commentary on films in the guise of pitch meetings in which spoilers abound, has nearly 8.5 million subscribers (and millions of views on his take on Spider-Man: No Way Home in which he reveals, among other things, how long it takes to watch five movies to get all the connections in this one).

The  Ryan George channel has 1.38 million subscribers. One of the recent videos on that channel contains fundamental points about the customer's experience. In What Shoppiong on Amazon Feels Like, he nails both best practices and worst practices for effective marketing. 

Best practice: conveying the sponsor message 

The brand paying George for the video is mentioned at the beginning but only very briefly. That means that even if you don't want to sit through an  extended description of the features and benefits SayMine.com boasts of, you will at least have heard of it. 

That's a win-win solution. By placing the more extended description at the end, he's removing the irritation people have from being forced to watch an ad before they get what they want, something that is not likely to make people develop more positive feelings for the brand. 

I touch on the downside of withholding content from your audience in Make your content as accessible as possible.

The brand still gets its spotlight with a brief mention in the beginning and in Ryan George's description of the video. Plus when he delivers the spiel about it, he does so in a kind of tongue-in-cheek manner consistent with the Ryan George brand. He delivers it in the guise of the "adstronaut."

Worst practices: irrelevance, keyword-stuffing descriptions, and information overload

Within the video, the role of Amazon shows an obliviousness to what the shopper wants and needs that highlight the worst practices of pushing products and services on the shopper that are irrelevant to his current needs. He's shopping for a chair and is not interested in video recommendations.

When he finally does get to see chairs, all of them are identical despite showing different brand names with variations on descriptions. Those of us who have shopped on Amazon know this is accurate but just to prove it, I'll put a screenshot from Amazon below:

Compare that with one of the ones in the video:

Content writers, take note! These product descriptions exemplify an SEO strategy that forgets about how the text sounds to  the human reader .

While all that may not overwhelm the shopper, attempting to make sense of the thousands of reviews may do so. That is also not an exaggeration. One of the chairs I checked on the site had over 23.5K ratings. 

Talk about information overload! A few hundred would be more credible and manageable than the huge number of reviews that certain products show on eCommerce sites.

Audiences loved this video because they could so relate as customers. Marketers and online sellers should pay attention because the humor here works because it is true. Turning off shoppers and losing potential customers due to bad practices is no laughing matter. 

Related:

Amazon uses snail mail for direct mail and Seeing stars

A nickel-and-dime trick for thousands of dollars of free publicity

One of the things that has been noticeably absent this summer due to COVID-19 is the usual run of summer blockbusters. It’s been a long road to safe reopening.

At the end of August, finally, there is good news for movie lovers. AMC Theatres announced it will open over 100 theaters as of August 20th, rolling out to open more than half of their locations by September 3.

To mark the reopening and 100 years of movies, AMC is offering 1920 prices at the theater for one day only.

Limited time bargain

This offer is only available to those fortunate enough to be in the vicinity of one of the theaters opening on the 20th. They get to snag the bargain of a lifetime: just 15 cents plus tax for any movie showing that Thursday.

This is a great opportunity to be able to echo your own grandparents in boasting “I remember when movie tickets cost just 15 cents!”

Read more in: A nickel-and-dime reopening offer from AMC

Why is offering 15 cent tickets such a win? In the first place, the people who do snag those tickets on Thursday will likely feel they saved enough to justify a splurge at the concession stand. In the second place, the offer brought AMC so much attention that just about every single news outlet in the country covered the story, giving it tens of thousands of dollars worth of free publicity.  

That's big data entertainment!

In the past, the device held by someone watching television was usually a remote control. In the future, it is just as likely to be a mobile device. Starting next fall, television ratings will be measured in tweets as well as Nielsen numbers as social conversations are analyzed to calculate the reach of a program. Nielsen and Twitter announced the new form rating last month, but their partnership has been in the works for over a year. 

Snoopy was prophetic. 3-D movies have made a comeback. Consequently, movies today pack a lot more data per frame. But big data is also involved in the trend toward data streaming that is displacing discs and in the data on what people want to watch. 

Big data drives today’s movie industry, both in terms of the amount of data packed into each frame you see at theaters and in terms of video streaming online.  It’s what delivers 3-D effects in the theater and personalized recommendations to Netflix viewers.  And very big numbers ride on both.

In the past few years, 3-D movies have staged a comeback on a scale much greater than their  brief heyday in the 1950s. Adding in the 3-D effect adds "anywhere from 100% to 200% more data per frame," according to Jeff Denworth, vice president of marketing for DataDirect Networks (DDN). Denworth attributes the proliferation of present-day 3-D films to the huge success James Cameron had with the 3-D film "Avatar" in 2009, which packed a petabyte of data. 

"Avatar" cost about $237 million to produce, but it brought in more than ten times that amount. It earned the distinction of   IMDB identifies it as "the highest-grossing film of all time."  By the beginning of 2010, it had taken in $2,779,404,183.  A rash of 3-D films followed this success, and many did very well. According to iSuppli Market Intelligence (owned by IHS)  in 2011 3-D films brought in $7 billion at the box-office, 16 percent more than the previous year.

 The full figures for 2012 are not yet in, though they will likely be higher as the number of 3-D screens have gone up from about 9,000 in "2009 to 43,000 in by the third quarter" of 2012. One of the biggest draws of the year, Marvel’s 3D superhero flick, "The Avengers," grossed  $1,511,757,910 in 2012.  As 3-D has grown so common at the theater, movie-makers have to point to something else to distinguish their offering.

 "The Hobbit: An Unexpected Journey" had to do 3-D one better with its "brand new format High Frame Rate 3D (HFR 3D)." Instead of the 24 frames per second, which is the movie standard, it packs in 48. The advantage to the viewer, it claims, is that the greater number offers an experience "closer to what the human eye actually sees." Perhaps so, but quite a number of viewers were less than thrilled by the effect. Nevertheless, by December 29, 2012, "The Hobbit" had already taken in $600,508,000, according to IMDB figures.  

Big data is also the key to watching movies on the small screen. Instead of picking up a disc when they buy or rent a movie, people now can just have it come right to them. As Dan Cryan, senior principal analyst at HIS  observed, in 2012 Americans made  "a historic switch to Internet-based consumption, setting the stage for a worldwide migration from physical to online." 

 Estimates of  online movie payments for the US in 2012 are “3.4 billion views or transactions, up from 1.4 billion in 2011.  This form of video streaming is dominated by Netflix in the US, where it makes up "33% of peak period downstream traffic"  Amazon, Hulu, and HBO Go follow far behind at 1.8%, 1.5%, and .5% respectively.  It intends to keep its lead with the help of big data.

Netflix was the subject of a WSJ blog on using big data to improve streaming video.  Though Netflix still offers to mail out the DVDs people select for rental, more customers now opt for streaming.  In the interest of improving efficiency on that end, Netflix transferred its holdings to Amazon’s cloud. It also started using Hadoop, which enables it "to run massive data analyses, such as graphing traffic patterns for every type of device across multiple markets." That helps plan for improved data transmission and better understanding of the customer.

In addition to using big data solutions for delivery of content, Netflix applies algorithms to predict what their customers would likely want to watch next.  This type of data mining technology makes Netflix confident that it can handle hosting original content. In fact, it bet more than  $100 million on it; that’s the reported sum paid for the rights to two seasons of House of Cards, one of several original content series it plans on streaming. 

 As Netflix’s Chief Communications Officer, Jonathan Friedland, says, "We know what people watch on Netflix and we’re able with a high degree of confidence to understand how big a likely audience is for a given show based on people’s viewing habits." 

So what do you think? Is it possible to guarantee a hit with big data?