Healthcare Tech Marketing

Telling Effective Stories About Healthcare Tech

New technologies are transforming operations in all industries, including healthcare. But we tend not to hear very much about it from healthcare brands. Melissa Baratta, Senior VP and healthcare practice lead at marketing, social media, and PR firm Affect spoke with DMN tech about innovations in that space and why they should be featured in marketing efforts.

The question is: What accounts for the hesitation to discuss emerging tech applications in healthcare? Barratta believes organizations may be concerned about how to make it fit with their brand image, and with fears that automation will displace human doctors. She referred to a journal article that suggested that radiologists and pathologist will be out of a job in the next five years when AI takes over. “A lot of media picked up on that,” and that may have made some wary of appearing “to promote tech that would eliminate jobs or raise concerns about trust.”

However, Baratta believes that these concerns should not hold brands back from investing in tech and using it for better patient outcomes. The way to go about it is to  “create educational stories, with perspective, that acknowledge challenges” while exploring how the tech “will help patients and help doctors” That includes applying AI to getting a handle on “data overload” and “more effectively mine data,” so that doctors are making better informed decisions for their patients.

The advantage for the brands that discuss their uses of emerging technologies now, she said, is that they “position themselves as thought leaders and innovaters.” It's an advantage “to talk about it when people are trying to understand what it means” and trying to grasp how it is can be used. That's why “now is the time to have a voice for thought leadership.”

Read more in Telling Effective Stories About Healthcare Tech

Marketing to patients out of patience

“Sure, I love waiting to be seen by a doctor who doesn't even bother to learn my name” said no one ever. Long waits in boring waiting rooms is one reason for patient discontent, but so is feeling like their time isn't valued and that no one cares about the lack of customer service for patients.

Any one of us who has had the experience of being in a hospital, or even of caring for a family member who was, can identify with the experiences depicted in these videos.

It doesn't have to be that way. That's the message that North Memorial Health, a healthcare system that operates two hospitals and 25 clinics in the Minneapolis area, is adopting for its new branding campaign created by BrandFire. The approach is to acknowledge that, while healthcare may be broken, it is working to fix it, and to humanize the healthcare experience.

Read more in Treating Patients Like Valued Customers

SaaS for Clinical Studies

"As a single system made up of many components, iMedNet EDC "can be configured [any] way you want." It offers drag and drop options for setting up dashboards and to-do lists that help users keep their studies on track. It also has options for individualized levels of access; each user gets his or her own ID and password that can be specified to a very detailed level for what the user can access and upload."
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Seeding SaaS to Speed Up Clinical Studies

Big Data Health Hazards

If anything can go wrong, it will." Murphy's Law (or Sod's Law, as it is known in the UK) applies to big data projects, as well. When those projects concern someone's health, something going wrong in the data can lead to something going very wrong with the patient.

The more one relies on the accuracy of the system, the higher the potential for error. Electronic health records (EHRs) are considered a boon to data aggregation, but they hold a potential downside.  Read more here