Sustainable Loyalty: Reaping the Rewards of Reduce, Reuse, Recycle

 “It’s not easy being green,” a fact that Kermit has bemoaned. But for brands that do it well, it can foster greater customer loyalty.

Brands jump on the circularity bandwagon

Circularity is the name of the game of keeping products in use rather than throwing them out. For the clothing market that means avoiding the wastefulness of  fast fashion in favor of clothing that endures for many uses and that applies sustainable practices in production and recycling. 

The online consignment shop, thredUP,  shifted the paradigm of thrift shopping from trawling through racks in-store to scrolling through options on your phone or PC. In addition to making buying pre-owned clothing that much more convenient, it branded it as not just economical but socially responsible, as it explained on a blog post:

Here’s the facts:

-Fashion will drain a quarter of the world’s carbon budget by 2050.

-26 billion pounds of textiles are dumped into global landfills each year.

-A single T-shirt takes 700 gallons of water to produce.

Here’s what we can do:

-Consume less.

-Reuse more.

-Choose used.

Over the years, thredUp has partnered with popular brands that gain a halo effect from participating in the resale market due to its green cred. Brands like Adidas are even using their partnership with it to launch their own Give Back initiative xclusively on their own branded app. 

Clothing for a better future

One of the brands to embrace sustainable standards for clothing is Primark. In the Primark Cares section of its website, it details its commitment to reduce its carbon footprint in production and increase the longevity of its clothing. 

As Primark explained in  Love Your Clothes, Love Your World:

“When it comes to fashion, durability — how long a product lasts — really matters. It’s not just about getting better value for money by keeping your clothes longer, it’s about improving our impact on the planet so there’s less waste.”

For proof of progress, Primark said it would be working with WRAP and will follow a "’Target, Measure, Act’ approach, where businesses set targets, measure their impact and track progress, both on an individual basis and towards national targets” for the UK.

,Primark already uses recycled or sustainably sourced materials in 25% of its clothing lines. It has pledged to increase that to all its product lines by 2030. 

The brand’s CEO, Paul Marchant was quoted i the ncorporate pledge,, saying. “ Our ambition is to offer customers the affordable prices they know and love us for, but with products that are made in a way that is better for the planet and the people who make them. We know that’s what our customers, and our colleagues, want and expect from us.”

Gaining by losing a million pounds

It’s not just the clothing industry that is concerned with going green. The beauty industry has also woken up to the imperative to reduce waste..

 One way to make it happen is by cutting out unnecessary packaging. That’s what e.l.f. recently announced in sending out an email with the subject line, “e.l.f is committed to sustainability.”

It promised that it was shedding unnecessary waste in its packaging. “Say Goodbye to 1,000,000 Pounds of Packaging” was the way it phrased it, and it illustrated that point with an image and a gif.

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There’s a double advantage to reducing excess waste from packaging. Of course, it generates less waste of paper and plastic. But also the lighter weight means greater efficiency in transportation and fuel consumption. 

Finding new approaches to make clothing and beauty products more sustainable is a win-win. One win for the planet and another win for brand loyalty. That's why it’s a good bet that  we will see many more brands communicating their pledges to improve their environmental impact.  

Related:
Don't just aim for different
Visualizing the customer journey
What makes content marketing effective
What the Little Prince teaches us about marketing





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Sustainability marketing for Earth Day

Getty Images

Earth Day is April 22, and some brands have taken a cue from the event to raise awareness about the environment and to show how they contribute to the health of the planet. It’s a more obvious fit for some brands than others. 

The online discount retailer, BLINQ, normally appeals to consumers looking for low prices. But come April, which it identifies as “earth month,” it stresses that it is not just about saving money but saving the planet. 

 The BLINQ blog says, “Most items on our website are overstock or returned goods that would have otherwise been tossed — regardless of the condition they are in! That means every time you shop on BLINQ, you’re doing your part to help reduce waste.” 

Still that applies all year round, so for this month, the retailer announced that it partnered with Trees.org to donate a tree for every BLINQ order. In case the pricing is not enticing enough, they also offer customers a bonus of feeling good about the impact of their purchase: “Every order supports sustainability.” 

That’s a real value proposition for some customers, according to a recent Nielsen report. "Sustainability sells," is what it found. 

Read more in 

Go Green: Sustainablility Marketing

Ford Aims for a Sustainable Supply Chain

Though virtue is said to be its own reward, that doesn’t hold true for business. Ford is very much aware of its image and the effect that can have on customer behavior. In fact, in its press release about making the World’s Most Ethical Company list, it states very clearly:  “Consumers placing increasing importance on ethics in business; recent report shows majority of U.S. learned more about a company before doing business; more than one-third opted not to do business with companies with negative reputations.”

What Ford says its customers want corresponds to what Nielsen published in a report this past fall, “The Sustainability Imperative: New Insights On Consumer Expectations.” It notes that “brands with a demonstrated commitment to sustainability have grown more than 4% globally,” in contrast to those that cannot make the same claims whose growth rate was under 1%.

from 

Committing to Ethical Standards for the Supply Chain

Related post: http://www.baselinemag.com/news/using-data-for-good-is-good-for-business.html