Why You Should Allow Customers to Pause Marketing Messages

 Glad to see major brands are taking my advice to enable customers to opt out of themed promotions.

Now that I'm on DoorDash's email list, it wants to use any and all occasions to market to me, including the upcoming holiday of Father's Day. But someone at the company realized that such messaging may not be appropriate for all customers and that it would be a nice gesture to ask before pushing out promotions around that theme.

I especially appreciate it this year because I did lose my father just last month. That doesn't mean I feel upset by Father's Day marketing, but I can imagine some people would be.

Last year I wrote about the email I got from ShopRunner ( see The Pause that Refreshes Marketing Relationships) that drew enough of my attention to warrant a click (very rare for me, I assure you). Its subject line was “Skip our Mother’s Day emails this year.”

For those who clicked the preference to pause, it explained that the pause on Mother’s Day communication doesn’t mean that it is pausing all marketing messages -- only the communication linked to that theme. As I noted, it's really a smart move that reduces email fatigue and the irritation of spam. It also lets you hear directly from your target market what they consider irrelevant.

People can have any number of reasons to find Mother’s Day messaging a pain, whether it is merely irrelevant or a sad reminder that they’ve  lost their mothers or mother-figures or their children. Linking a brand with those negative associations is not the way to make people like it better.

I said this then: "I think this is such a great idea that it should be applied to all occasions marketers like to seize on for messaging: Father’s Day, graduations, back to school, Thanksgiving, and Christmas, etc. To really show customers you care let them pick what occasions they’d rather not hear about."

It makes sense, right? Certainly, DoorDash got that message, though the company probably paid some consultant huge sums of money to get the guidance they could have had for free by reading my blog last year.

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Mom's the word for May Marketing

Pic source: https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcRuUW09Tho0j2ZFo27uFHes5yUJikfP6DLY7NcSkjH4KaZLhYqc8w

A mother’s love is indeed priceless, but Mother’s Day spending can be measured. Marketers who take note of trends can achieve a significant lift in May sales.

The National Retail Foundation (NRF) anticipates that Mother’s Day 2019 will be the biggest to date. According to the figures based on the survey, Americans will be spending a record $25 billion on Mother’s Day gifts and outings. 

The total amount isn’t divided over the entire population of the United States but by about 86 percent who identify themselves as celebrating the day, according the NRF. That breaks down to an average of $196 per person, though those in the age bracket of 35 to 44 spend even more, averaging $248. 

What is most significant for those in marketing is that the overwhelming majority — 81 percent — seek guidance for gifts from the seller end. What that means is that Mother’s Day offers a great opportunity to direct millions of people who want to be directed toward that perfect gift for mom. 

Read more in 

Mother's Day Gift for Marketers

Marketing for Mom's Day

Vintage mom image from
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Vintage-Apron-Mom-GraphicsFairy-463x1024.jpg

A mother's love may be priceless, but there is definitely a price tag on Mother's Day. 

While Mother's Day does not have the status of a federal holiday like Easter, in fact, it occasions significantly more spending. The National Retail Foundation (NRF) forecasts that this year's Mother's Day spending will reach $23.1 billion.  For comparison, this year’s Easter spending was estimated to be $18.2 billion.  

Obviously, marketers have to seize the day for their brands, particularly if their brands feature jewelry. That's the top choice of gift for the day. According to the NRF's survey, 34% of shoppers intend to buy something in that category, bringing that total spend to an impressive $4.6 billion.

While many jewelry brands are, no doubt, sticking to the standard sentimental messages, some are breaking out of the box in their depictions of different types of mothers with strengths that go beyond the stereotyped image of a woman in an apron. Crimson Hexagon's data on what people are talking about the most and what garnered the most positive conversations. It uncovered some fresh takes in mother images in some jewelry campaigns, as well as some surprises.

Read more in Mother's Day Marketing

See some of the ads featured below:

Alex and Ani's “Symbolize Your Love” campaign includes the outtakes of commercials filmed with real people (which fits very well with increasing demands for authenticity in marketing)

Mother's Day Marketing

Public domain pic at http://www.publicdomainpictures.net/pictures/170000/velka/muttertag-14609069654cp.jpg

Motherhood may be priceless, but there actually is a price tag associated with Mother's Day. Given that the market for this particular holiday is expected to hit a record-high this year, savvy marketers have already put their brands in the game.

On the second Sunday in May, Americans take time out to show appreciation to their mothers, typically with cards, flowers, dinners out, and other assorted gifts. All that adds up to $23.6 billion, according to NRF's forecast.

In anticipation of this substantial spending occasion, you'd expect to see massive marketing campaigns. But it seems that brands are not doing quite as much as they could. I popped into Target and saw only minimal signs of the imminent holiday represented by a few Mother-themed mugs in the front section, as well as the usual cards.

I shared what I've seen with Mike McMaster, VP of Lead Generation at JumpCrew. He said he noticed the same at a mall he visited over the weekend. With the exception of Macy's, he observed very little Mother's Day marketing.

The stores who fail to address the upcoming holiday in their setups are missing out on “the two Ps in marketing,” McMaster says. That refers to “placement and promotion” with targeted positioning of merchandise that ties into the promotional theme of Mother's Day.

Read more in Mother's Day: Price Tags and Hashtags