Trying to stand out either by embracing digital or going old-school

By Ariella Brown

Johnny Rose is right, and that's a major problem for marketers.EVERYONE has an online presence, and EVERYONE is using digital ads, emails, and even texts to try to stay top-of-mind for their target customers. 

We're all inundated by ads any time we go online. For brands looking to get attention, what's the best way? Should the up the ante on digital with splashy CGI effects to achieve viral status? Or should they take the opposite track and return to paper images for billboards and catalogs to connect more intimately and concretely with their customers? 

Both approaches are currently in use, and the splashy ones are definitely getting more coverage.

Upping the ante for digital

You must have seen the gargantuan Maybelline mascara wands appearing to brush giant lashes no buses and Tube trains:

A similar tactic was used to show a skyscraper-high Barbie stepping out of her box in Dubai. 

Both the makeup and Barbie movie promo grabbed a lot of attention because they looked like real custom installations on location. Many people first thought that there really were giant lashes attached to a bus or train. In fact, though, these outsized promos only existed in the digital realm. You could only see the CGI-generated mascara, lashes, and towering doll on a video that blended them with a real background. effects with the real world. 

The amount of  buzz generated by  indicating that digital out-of home (DOOH) AKA faux OOH advertising may be the one to opt for to get the most publicity bang for your advertising bucks. While no one has shared exactly what these headline-grabbing stunts cost, it seems that they may be more economical  than traditional OOH advertising setups.

Retreating from digital 

Perhaps when the everyone else is zigging toward digital, the way to zag is to go in the opposite direction. That's seems to be the thinking of some brands that are conspicuously embracing good, old-fashioned paper to connect with customers.

It may not be altogether surprising that a bricks-mortar icon would return to its roots of publishing a paper catalog for its anniversary sale, a practice that it had abandoned only four years ago in the case of Nordstrom reintroducing the paper catalogs that it had abandoned in 2019. 

But even a brand born in the digital age is turning to paper. Zappos put its 2023 back-to-school catalog in paper format to be mailed out, Digiday reports, Perhaps the Amazon-owned shoe retailer is taking a cue from the ultimate online seller, which has mailed out holiday season toy catalogs since 2018. 

Amazon also has found it effective to use mail out paper letters, as I described in Amazon Uses Snail Mail. Amazon invests in the extra cost of printing and postage because when our digital inboxes hold thousands of unread messages, we still tend to open the envelopes that come in the mail. 

Reviving traditional OOH 

Instead of trying to compete with Maybelline to achieve virality from a faux OOH marketing setup, cosmetic brand Murad is investing in traditional billboards in New York and Los Angeles  to promote its products and store.

"The social space has become so competitive, it’s [become more] interesting for us to think about how to advertise differently,” Paul Schiraldi, CEO of Murad told Glossy .“It’s the old-school reach and frequency media advertising strategy, but it works.”


While traditional may resonate more with the viewers who see the actual billboards in strategic locations, including  Times Square, instead of having to view the effect on a screen, it certainly doesn't raise the same level of buzz as the CGI-enabled promotions.

But, at the end of the day, the goal is not just to have people talk about your promotions but to incentivize them to actually buy your products. So this may play out well for the company's revenue goals if it brings in their target market around that location. 

There's good data to back that assumption: The Out of Home Advertising Association of America (OAAA) recently reported that its popular has been increasing and accounted for $1.82 billion in spending in just the first quarter of 2023.  Businesses don't usually spend that kind of money unless they expect to achieve substantial ROI.

If you were faced with the choice of investing in paper or digital promotions, which would you choose? 

Related: 

Don't just aim for different
Visualizing the customer journey

What makes content marketing effective
What the Little Prince teaches us about marketing

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Another pitch that goes wrong

  

By Ariella Brown

This pitch arrived in my LinkedIn messages today: 

• Hello Mam, I want to collaborate with you regarding articles publications on techopedia.com plz respond so we could discuss further.

It's amazing how many wrong notes a person can pack into such a short message.

1. What is this "Mam" doing here? I'm not clear on whether he was going a casual "Hey, man," vibe and mistyped the last letter or if he is misspelling Ma'am as in Madame. But why would he do that when he can address me properly by name?

2. Jumping right into what you want without establishing some basis to interest me in the endeavor. What value is supposed to be in this for me? Do you have industry insight to share? More likely, he's just hoping to get his company offerings described in a publication without paying for it.

3. While he may have found me from Techopedia, he did not bother to check that on profile I show it as ending a couple of months back when the publication was sold to a new owner. It's being taken in quite a different direction by a company that heavily pushes gaming and crypto and so is no longer the same type of publication that I contributed to.

4. What's up with this nonstandard "plz" in this context? You're not texting a buddy but trying to set up some kind of working relationship with someone new, so this is hardly the way to express yourself.

In a certain mood, I may have responded, but I decided to write about this instead. Any other writers get similar messages with the same pattern?

One bad turn deserves another

Later, the same day, I got this message (all misspelled words retained from the original):

• Guest posting equries

  Hi! I saw the page of your blog techopedia.com and I saw that the page the page of your blog is beautiful and well decorated. I really enjoy your recent blog post. It is very effective and interesting. I want to share my thoughts on your blog. I totally understand that there would be some editorial fee involved and I'm ready to pay. I hope so you will like my suggestion and we will get benefited mutually side by side and this will help us both to rank our business. It's my pleasure that we work together I have bulk orders on your sites. Kinldy share your sites lists. Then we work mutually together. I hope u understand well. I'm waitning for your positive response Kind regards

A few weeks later, I got this doozy

I visited your YouTube channel and found that your channel videos are not SEO optimized and your videos have very low SEO scores. If you want me to grow your channel more and grow your business and your videos go viral, I will do on-page and off-page SEO optimization with your channel videos and work with actionable and performance tags of your videos and improve the SEO score of each of your videos to 95 plus score out of 100. As a result, your videos will go viral, every video will rank on YouTube, YouTube will get your videos first in search engines and people will find your videos very easily and your videos will come up in google-search. And I will promote your YouTube channel organically and manually. As a result, your channel will get more subscribers, likes, views and watch time day by day. As a proof I am giving you a sheet with before and after SEO results with links to some of my client's channel videos that are live on YouTube where you can see all the details. Please check this:[redacted] Please feel free to inbox me if you have any questions!

The reason it's such a doozy is that I don't have a YouTube channel, so the claim that he checked it automatically mark him an incompetent liar -- not someone I'd ever consider giving my business.

Related:

How to get everything wrong in a pitch

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How to get everything wrong in a pitch

 

Some of the work I do for clients extends to drafting Letters of Introduction (LOI) for them to use as a cold email or introduction on LinkedIn. The general principles behind crafting such letters is to keep them brief (like five sentences long), focused on the interests of the receiving party, and not to attempt to sell on the spot.

Rarely do people get all the above right. Instead of starting with LOIs to ease into gauging interests, they tend to move directly into pitches, and many of those are the opposite of intriguing.

I recently put up a post on LinkedIn about red flags in cold pitches. Someone seems to have mistaken that as an invitation. Today I saw an Inmail that ticks most of the boxes for how not to message me.

This message came from someone who describes himself as a content writer and ghostwriter hitting up someone who also offers exactly those services for potential work. Here's the screenshot:

Shooting yourself in the foot from the opening

The person claiming writing expertise already gets everything he could get wrong in just the opening with "Hello Mr. Ariella Phd."

I have 3 strong objections plus one more nitpicky one.

1. Why assume Mr.?

2. Why not use my last name that is listed before the the PhD?

3. Why show that you don't know what a PhD means by treating it as a last name and not using it to come up with a gender-neutral title of Dr.?

4. In direct address, you really should have a comma between the Hello and the name. I know very few people bother with that for emailed messages, but a professional writer should still know that.

Using cliches and vague terms

It doesn't really get better after that. After the "Good Day!" greeting, the writer goes on to say, "I'm asking for a few seconds of your valuable time to offer my content writing expertise in your endeavor to keep the industry thriving."

1. You can't literally mean just a few seconds of my time, as that wouldn't suffice for your pitch.

2. What do you think is my "endeavor," and which industry do you have in mind with the definite article?

Not showing an understanding of the recipient's perspective

The next sentence is: "It will be my pleasure to get the chance for a progressive discussion with you."

Of course it will be your pleasure. You're the one reaching out to me to try to pitch your services, so you assume it will be beneficial -- "progressive" not the right word in this context -- for you. But that's hardly a point to convince me to hear you.

Needless to say, I didn't respond.

Related:

Another pitch that goes wrong

Define good

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Step out of the spotlight

 

by Ariella Brown

When Alexis reassures David by telling him "People aren't thinking about you the way you're thinking about you" on an episode of Schitt's Creek, she accurately describes the spotlight effect.

What's true for individuals is even more true for businesses, especially B2B brands. The people working within them see their own spotlight and believe that their company news carries the same weight for the world at large as it does for them.

If you are one of those people, then it's time to snap out of that delusion and stop embarrassing yourself by assuming all applicants and new hires should have heard of your company before they tried to get a job there.

Why should they when they're not even your target customer? Remember: when your services are sold only to other businesses, your offerings are completely irrelevant to individual consumers.

There's absolutely no reason why an individual would be following your little startup and thinking about you the way you think about yourself. Even if you make it to unicorn status, that won't make you stand out among the thousands of other unicorns out there.

And as for those businesses that may have heard of you because they saw your represented at a trade show or they saw your ad, that doesn't mean they're just dying to hear all about your struggles and triumphs.

All they're really interested in is what you can do for them. So if you just go on and on about your accomplishments, you will not only fail to impress your audience, you will likely lose their attention altogether.


Brands fall into that mistake of playing the hero of the story they present because they have that skewed perspective of seeing themselves at the center of everything. But effective marketing is about allowing your customers to be the heroes.

Who’s the hero in your marketing story? 

A few years ago, I interviewed Ken Rutsky, author of Launching to Leading: How B2B Market Leaders Create Flashmobs, Marshal Parades, and Ignite Movements, about what what goes into successful B2B marketing. One of the biggest misconceptions people have, he said, is that all they need is the right tech. 

While tech does indeed play a role in data-driven marketing, Rutsky considers it only one third of the story. And getting the story right is actually the key thing in effectively connecting with B2B customers, just as it is for B2C customers. 

From the tales of Homer to comic books and films like Star Wars,  and even Disney’s Moana, stories of a hero’s journey remain persistently popular. Rutsky credits Joseph Campbell’s 1949 book The Hero with a Thousand Faces, for breaking down the steps involved in such stories. 

Rutsky quotes Campbell’s summary of the journey story on p. 95 of his own book: “A hero ventures forth from the world of common day into a region of supernatural wonder: fabulous forces are there encountered and a decisive victory is won: the hero comes back from this mysterious adventure with the power to bestow boons on his fellow man.” 

In his own words, Rutsky described it as the hero’s perilous journey far from home to bring “a magical gift” to improve his own world. Such stories are a great way for marketers to present a product or service that will solve a persistent problem for the business customer. And they often do so, but what they tend to get wrong is the casting of the hero. 

“Don’t make the product the hero,” warns Rutsky. “Make the customer the hero.”

A young Arthur pulling the sword out of the stone in Disney's animated movie.

While it is very tempting to give the starring role to what we’re selling, you must resist that temptation. Consider what's of greater interest to your target market and how story lines typically play out to audiences. In narratives of  legends, we're not nearly as interested in the engineering of Excalibur or  as we are in the hero who manages the wield its power as the rightful king.

What is of interest to the audience is how they can use your products and services to solve the problem. They take on the role of the hero, thanks to the magical sword that will enable them to slay the dragon. Or they will be the CMO that is able to deliver targeted campaigns via the real time data updates that come through your tech solution. 

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