You may have come across the comic showing the interviewer saying “Take a seat” to a the man entering. In the place of the chair is a collection of chair parts. That’s because it’s identified as an interview for IKEA, the brand associated with furniture that comes in pieces to be put together by the customer.
Until now that’s rather the way it’s been for the online IKEA shopper, as well. They had to put the pieces together themselves. The problem was not that IKEA didn’t have an app; it’s that it had three separate ones that do not integrate and allow the customer to do everything on a mobile device.
The catalog app allows you to view hundreds of pages of merchandise on your phone, but not to place an order, which can only be done on the IKEA site. The virtual reality app called “Place” allows you to visualize its products in your home. While the tech, which was introduced in 2017, is both useful and cool, it doesn’t deliver with a buy option.
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