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Showing posts with label order. Show all posts
Showing posts with label order. Show all posts

Tuesday, February 28, 2017

Voice powered shopping

Like the captain of the Starship Enterprise, we too can now ask a computer for information by talking to it. We can even order tea, Earl Grey, though maybe not at the preferred temperature just yet. As voice activation is being directed toward shopping, there are new opportunities for marketers to explore.
With Siri, Cortana, Alexa, or the Google Assistant available, voice activation and queries have become an integral part of smartphones and smart home technology. According to Thrive Analytics, voice search among smartphone user hit 65 percent in 2015 in the US. That's more than double what it was just two years before, which indicates a very rapid rate of growth. The voice control option is also growing  among users of smart home products
Taking note of this trend, Google is now nudging its Google Home customers to start using their voices for shopping. It recently announced that Google Assistant could not be used by people with Google Home to order a variety of products from over 50 participating Google Express retailers

Thursday, June 18, 2015

It's all about the delivery


http://aomc.com/wp-content/uploads/2015/02/logistics.jpg
I planned to write on this topic before the Target incident. But once it happened, I felt its inclusion really highlights how getting shipping right is so essential for businesses today.

When was the last time you paid for shipping? Some would have to think a while for the answer because so many of us select the "free shipping" options available for online orders.  In truth, though, shipping services are never really free. Their cost can be quite significant, particularly for businesses that that operate in the supply chain.
Shipping is lifeblood of a supply chain business.....

We can see the difference in delivery services from retailers who optimize their shipping and those who don't in our own experience.  I ordered a few items on Target.com on May 28. The email confirmation gave a range for delivery for all the items of June 3 to 5. June 5 arrived, as did some of the items, but not all of them. The UPS tracking information provided still showed June 5 as the date of arrival, despite a notation of a delay on a truck, as confirmed by a Target representative on the phone.  The UPS man who delivered part of the order assured me that there was no way another shipment would come before Monday.

His prediction turned out to be correct, and that was the only insight I gained from UPS, which failed to give me a new arrival time despite my request for information via email.  (Note: Both Target and UPS claimed to want to help when I tweeted about it, but only Target offered some conciliation in the form of a $10 gift card.)

Read more in 

Logistics Don’t Always Deliver Joy Thanks to UPS for inspiring the title with its own tagline

Sunday, February 1, 2015

Half truths and whole lies

Nearly two years ago, I thought about "Where to begin?" in writing and the option of not beginning at the very beginning but in the middle of the action. The tactic can also be used in nonfiction, but in that case there is a moral imperative to not distort the actual sequence of events to direct sympathies in a particular direction. Emotions change depending on how an event is reported.

Here's a recent event from some local news: Trapped in his bathroom during a raging fire, a man and had to be rescued by firefighters and rushed to the hospital for smoke inhalation.

If that is what you read, you'd likely feel very sorry for the man who suffered in a fire.

That account is correct, though it is not what is highlighted in the news story headline.  As it turned out, the man who had to be rescued set the fire himself.  He caused property damage that left many tenants homeless and caused another man to need treatment for smoke inhalation. His motive for arson? He was angry about being evicted. Some people may think anger of that sort justifies destruction that harms other innocent people, but most people would lose all sympathy for an arsonist.
Half a truth is not only a whole lie but a way to misrepresent the arsonist as victim.

Cutting out the actual background to events completely changes our perceptions and distort who is in the right and who is in the wrong. That is well-illustrated in a story of reaping what you sow in "The Little Red Hen." If you jump to the end of the story without the beginning, the hen sounds selfish and mean. She tantalizes the other animals with the freshly baked loaf and then refuses to share with them. Clearly, then she's the bad guy.


But that's not the point of the story at all. It only makes sense if you read it from the beginning and see that at every step involved in baking the bread, she had asked the others to share in the work. They always refused. That's why she said they can't share in the results. If you're committed to a narrative that demonizes red hens, then you'll leave out the crucial steps along the way to the baked bread. while fiction does allow you to set your boundaries where you will, a news report needs to be more comprehensive about the beginning, middle, and end.