Optimizing the mobile experience

Mindful of the increasing number of its customers who access its site through smartphones, Simplyhealth enhanced its mobile application delivery.

As a major health-cash-plan provider that serves nearly 3.5 million customers in the United Kingdom, Simplyhealth has to keep track of the pulse of its customer base in order to meet their needs effectively. Knowing that about 40 percent of its Web traffic comes through mobile devices, the organization has to ensure that its content works on a range of different units.

In the past, Simplyhealth underwent a lot of time-consuming testing that didn't accurately replicate the user experience. Determined to forestall any possible glitches in its mobile service, the organization started looking for a solution in 2013.

- See more at: http://www.baselinemag.com/mobility/testing-responsive-design-on-mobile-devices.html#sthash.qjHcgp3u.dpuf