Bard brings in the clowns for my query on ICP

 

I've been reading Built to Last, a 1994 book about  successful businesses. None of the business models relied on the internet, and many of them already had many decades of history behind them. I noticed that the jargon in the book is quite different from today's.

For example, there is not a single mention of ICP (ideal customer profile). That made me curious. Did this term only emerge after the book's publication?

I turned to Bard ( see why here) for the answer, which also explains why this term emerged only in the post-internet world. This is what it wrote, and I have to admit being somewhat amused by the somewhat pushy CTA at the end and if the "I" is meant to be the AI itself:

The term "ideal customer profile" (ICP) was first used in the early 2000s by marketing and sales professionals. It was originally used to describe a hypothetical company that would be the perfect fit for a particular product or service. However, the term has since been adopted by businesses of all sizes and industries.

 

There are a few reasons why businesses started referring to ICPs. First, it became clear that not all customers are created equal. Some customers are more likely to be profitable than others. By understanding the characteristics of their ideal customers, businesses can focus their marketing and sales efforts on the most likely to convert.

 

Second, the rise of the internet made it easier for businesses to collect data about their customers. This data can be used to create detailed ICPs that take into account factors such as company size, industry, location, and pain points.
Finally, the increasing complexity of the marketplace made it more difficult for businesses to compete on price alone. By understanding their ideal customers and their needs, businesses can differentiate themselves from the competition and offer products and services that are truly valuable.

 

Today, ICPs are an essential part of any successful marketing and sales strategy. By creating a detailed ICP, businesses can improve their targeting, messaging, and conversion rates. This can lead to increased sales, improved customer satisfaction, and a stronger bottom line.
Here are some of the benefits of using an ICP:

 

Increased sales: By targeting your marketing and sales efforts to your ideal customers, you can increase your chances of closing deals.

 

Improved customer satisfaction: When you understand the needs of your ideal customers, you can deliver products and services that are more likely to meet their expectations.

 

Stronger bottom line: By improving your sales and customer satisfaction, you can increase your profits.

 

If you're not already using an ICP, I encourage you to start today. It's a simple but powerful tool that can help you take your business to the next level.

Notice that Bard is very bullish on ICPs, even pushy, I'd venture to say. That turns out to be a bit funny when it fails to recognize the acronym for my next query for a more recent business bible.

Clowns you say? 

I also recently read The Hard Thing About Hard Things published in 2014. I don't recollect a single mention of  ICP. Just to be sure, I asked Bard, which shows a kind of split personality when it comes to recalling acronyms. This was its response:

No, the book "The Hard Thing About Hard Things" by Ben Horowitz does not mention ICP. ICP stands for Insane Clown Posse, a hip hop duo from Detroit, Michigan. The book is about the challenges of running a startup company, and ICP is not relevant to that topic.
The book does mention a few other bands, such as The Beatles and The Rolling Stones. However, these bands are mentioned in the context of how they have influenced the music industry. ICP is not mentioned in the book at all.

Knowing that when you work with generative AI you have to try your prompt multiple times, I get it another whirl and wrote out "ideal customer profile" for the query. Now Bard grasped what I was asking and responded:

"The book "The Hard Thing About Hard Things" by Ben Horowitz does not explicitly mention the need for an ideal customer profile. However, the book does talk about the importance of knowing your target market and understanding their needs. This is essentially what an ideal customer profile is.

 

In Chapter 1, Horowitz writes, "The first thing you need to do is figure out who you're building for." He goes on to say that you need to "understand their pain, their goals, and their constraints." This is all information that would be included in an ideal customer profile.
In Chapter 2, Horowitz writes about the importance of "building a product that people actually want." He says that you need to "get feedback from your customers early and often." This is another way of saying that you need to understand your target market and their needs.
Overall, while the book does not explicitly mention the need for an ideal customer profile, it does emphasize the importance of understanding your target market and their needs. This is essentially what an ideal customer profile is.

 

Here are some additional tips for creating an ideal customer profile:
Identify your target market. Who are you trying to sell to? What are their demographics? What are their needs and wants?
Research your target market. What are they reading? What are they talking about online? What are their pain points?
Create a persona. Once you have a good understanding of your target market, create a persona. This is a fictional representation of your ideal customer.

 

Use your ideal customer profile to guide your marketing and sales efforts. Use your persona to create content, develop marketing campaigns, and target your sales efforts.

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What Edison can teach us about SEO

en.wikipedia.org

 

No, Edison didn’t invent search engine optimization. But he did make a habit of tinkering around until he found what worked. You have to do the same to optimize your SEO.

Are we really going to talk about Edison? Yes. The first lesson of SEO is that the title

must match the content because it is the promise you make that the content has to deliver. 

You want to build an audience by giving them content that they find so good, they share it.
Clickbait always disappoints and so would only be shared by those who don’t really read

the content. 

Why SEO is important

People put a lot of trust in what comes up as a result in organic search precisely because it
comes across as information they seek rather than ads people paid to have shown to them.
While it’s easier to get fast results when you pay for ads, a solid content strategy that

incorporates SEO will offer a greater ROI over time.

What people get wrong about SEO

The biggest mistake people make when deciding to implement SEO is thinking of it as a

formula that can easily be applied to any site to boost rankings instantly. SEO doesn’t

work like that.

You don’t just read up on some SEO tips, apply them, and expect surges of traffic overnight.
As is always the case of seeing results from content marketing, you  have to allow six months to see measurable results from working through necessary tweaks

to titles, keywords, tags, etc. 

Improving it involves understanding what brings people to your content, what they’re

looking for, and how they’re phrasing their searches. That can inform your strategy

for creating content that is is is both relevant to your brand and to your audience’s

concerns, so the context within your work is important. 

Understanding SEO in context of your content

As someone who has blogged for fun since 2005, I’ve written about a variety of topics that

interest me without any though of popularity or monetization. Google Search Console

reports give me valuable insights into SEO by showing me not just which posts gets clicks

but which queries bring them to people's attention.

My post on Edison is far and above the most popular post on that blog, as you can

see from the top five shown below. The other four have something in common with

the Edison blog; they reference famous people. Those names are key component

of some of the queries that bring people to my blog. That was one insight derived

from studying Search Console.

Lightbulb* interest persists

Google doesn’t just provide me with the statistics here; it shows me what brings people to a post with emails that offer updates on performance, as well as the queries people type in that drives them to my site.

The latest one offered this insight:

How do people find you?

Top growing queries

Compared to previous month

how many times did edison fail before inventing the lightbulb

+18 clicks (web)

how many tries did it take to invent the lightbulb

+9 clicks (web)

how many tries to invent the lightbulb

+9 clicks (web)

Top performing queries

Query

Clicks (web)

how many times did edison fail before inventing the lightbulb

35

how many times did it take to invent the lightbulb

13

how many tries to invent the lightbulb

11

I wrote the blog on Edison back in 2015 when my curiosity was piqued about the myth of a thousand attempts to get it right after visiting his lab and home in New Jersey. Clearly many
others share that curiosity, and it is their query that drives traffic to the blog, delivering SEO
results that far exceed what I could get on social media.

Keep your content updated

Another thing to remember is this: the lightbulb’s development certainly didn’t
end when Edison filed for a patent on the bamboo filament version. It continued
to evolve over time, and your content has to as well, to stay relevant and rank well.

Accordingly, in 2020 I added several updates to the blog. They ranged from warnings about the Edison sites having closed to visitors and offering only virtual tours to more details about the evolution of the lightbulb until Edison’s patent, including the work of Lewis Howard Latimer, who was obliquely referenced by Joe Biden in the summer.

In 2022, I added a reference to the HBO series, The Gilded Age because the seventh episode
makes a point of bringing up Latimer in connection with Edison. The problem with that is
that show is set in 1882 when Latimer was still working for Edison's competitor. Though
he did come to work for Edison, that was in 1884. He also was working in the New York
office, primarily on patent issues -- not in the Menlo Park lab where the tinkering took
place.

Google is constantly adjusting its algorithms, so you have to constantly adjust your own
content to keep it optimized. SEO is not an ultimate destination but constantly evolving
journey of discovery.


*Note on "lightbulb" as one word. I opted for that here because it is AP style; however, writing it as two words is also correct.

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Do you think this level of content is beyond your budget? Think again. Poor quality content not only fails to deliver the ROI you get from high quality content; it can actually harm your brand by demoting the the site ranking you've invested so much in building up.

What you really can't afford is poor quality content. Hire a seasoned pro to craft the right message for your organization and your demographics. Learn more here and book a free consultation call.

Blocking ad blocking with Google

n the conflict between publishers that want to deliver ads to more eyeballs, and the possessors of those eyeballs who try to block them from appearing, Google is presenting itself as the gatekeeper of choice. It offers to serve as guard to a site's content, and only let in those who either allow the ads to run or who pay for their ad-free experience.

About a quarter of the US online population used ad blockers last year; and even higher percentages did so in other countries. That all adds up to an estimated loss of $42 billion globally, according to a report by OnAudience.com. With so much money at stake, it's no wonder that more and more sites now withhold their content from visitors using ad blockers, or at least make note of the use of ad blocking in the escalation of the ad blocker arms race.

For those companies that want to call in the really heavy guns, there's the possibility of getting Google on guard. In a blog post entitled “Helping publishers recover lost revenue from ad blocking,” Google announced it was expanding its Funding Choices solution, launched in beta last year.

Read more in Google On Guard Against Ad Blocking

Blocking the Blocker for Ads

Please disable your ad blocker.” 

If you try to keep some of your internet experience free of ads, you likely see this appear on a number of sites. Those site often prevent you from seeing their content until you comply with their request. But other sites don't bother with requests; they just circumvent your ad blocker. An academic study, "Measuring and Disrupting Anti-Ad Blockers Using Differential Execution Analysis," found that in fact, anti-ad blockers are used 52 times more than previously indicated. I contacted one of the leaders of the study, Zhiyun Quian, Assistant Professor at University of California, Riverside, to learn about the persistence of hidden anti-ad blockers.

I first asked what drew his attention to this area of research. He said that as an ad blocker user himself, he noticed the increasing disruption of ads on sites he visited. “To save my personal experience, and everyone else who uses ad blockers, I decided to look into this as a research project.”

Read more in The Ad Blocker Arms Race

Those of a certain age need not apply

We have laws that are meant to prevent discrimination in hiring. But in practice, employers can find ways to avoid hiring people above a set age threshold with the help of social media and demographic data.

A story that ProPublica copublished with the New York Times declared the dark side of social media targeting for job applicants -- age discrimination. Facebook is designed to give direct access to a precisely targeted population, including those within a specified age bracket. That means ads for employment may be directed only to potential candidates below a "certain age," and that could be both ethically and legally problematic.

(Image: Pixabay)

Facebook has been used as a successful recruiting tool for companies who seek to reach recent grads. The same type of "microtargeting," as ProPublica refers to it, can be used to reach whatever parameter the advertiser specifies, and that often translates into job ads, particularly those in tech, being directed to eyeballs under 40.

Declaring that the age targeting has had a discriminatory effect on workers over age 40, the Communications Workers of America (CWA) and three workers filed a class action lawsuit against T-Mobile, Amazon, and other companies that they say used the social media platform in that way.

That's not to say that Facebook has a monopoly on such practices. ProPublica tested out Google and LinkedIn and found that job ads designed to not be extended to people above 40 were allowed. It then contacted the companies and was told by Google that it had no problem with complying with the specified age range. LinkedIn told ProPublica that would make the necessary modification, as did a number of companies whose advertising strategy looked like an attempt to exclude older applicants.

Facebook defends itself against ProPublica's critique. Facebook's VP of Ads, Rob Goldman declared, "We have carefully reviewed their concerns -- and this time we disagree." Though he does not deny that job ads were intended for specified age groups, he argues that does not necessarily constitute age discrimination any more than advertising "in magazines and on TV shows targeted at younger or older people."

ProPublica doesn't buy that argument, though. It points out that the analogy fails because other forms of media may be aimed at particular age groups, but they do not restrict access to them. If a teen wants to look at AARP or if a middle-aged person picks up Seventeen, they will see the ads, too. "Online, however, people outside the targeted age groups can be excluded in ways they will never learn about," it points out.

Read more in 

Targeted Advertising Triggers Age Discrimination Law Suit

Mixed Reality to Become Mainstream

For all of its impressive effects, marketers have been holding back to some extent from applying mixed reality to their campaigns. That made sense in light of the fact that most people were not equipped to view it properly. But that's set to change by the end of this year.

At the end of August, Microsoft announced a lineup of mixed reality equipment for the holiday season that is expected to put it in the hands of a lot more people, thanks to the triple appeal of an affordable price, easy setup, and portability...

Google just released  a preview of its new software development kit (SDK) called ARCore for Android devices. Here's a video showing some Wizard of Oz inspired effects:

Popular characters also be adapted to marketing in a mixed reality environment, for example letting people interact with personae linked to brands, like Tony the Tiger, or Mr. Clean. That would mean that anyone could have the experience shown in cleaner's Super Bowl ad last year (except for getting the actual cleaning done, of course).

Read more in Mainstreaming Mixed Reality

Enhancing engagement with RCS

Rich Communications Services (RCS) effectively “drives engagement,” Brian Heikes, Vice President Product, Solutions and Analytics at 3Cinteractive says, because it makes it possible for people to experience “the same richness” provided by OTT “with the ubiquity that SMS has.” That opens up possibility of custom branding and other rich media used with native messenger.

In effect, it can offer “the depths of capabilities that have been locked behind an application” within “the messaging experience.” That's a significant benefit in light of the fact that “more than 95%” of people who download apps quit using them after just 30 days. As a result, brands can't capitalize on the promise of app engagement with the “ubiquitous capability” enjoyed by SMS.

At the 2017 Mobile World Congress, 3C showcased some of the possible applications RCS, with an illustration from its client, Walgreens, and Early Access Program partner, Google. This video, shows how Walgreens gives consumers personalized beauty recommendations seamlessly by uploading a selfie.

Read more in

RCS To Set a New Standard for Mobile Marketing

Google Feed = Massive Marketing Opportunities

credit: https://upload.wikimedia.org/wikipedia/commons/8/83/Google_wordmark.gif

Google has always dominated search, but it has not done so well with social as evidenced by the perceived failure of Google+. So, capitalizing on its strengths, it set up a feed for users that uploads items of interest based on their own signals, rather than on what their friends shared or Twitter connections posted online.

Back in December, Google introduced an app update that promised “load your life's interests and updates” with just “a single tap” that can bring up “useful cards.”  Seven months later, Google proclaimed “Feed Your Need to Know,” announcing that — thanks to machine learning advances — the algorithms that direct the feed can “better anticipate” the type of content that an individual would want to see.

Read more in Google Feed is a Tempting Feast for Marketers

AI: a fundamental risk to the existence of human civilization according to Elon Musk

photohttps://upload.wikimedia.org/wikipedia/commons/d/d1/
Comic-Con_2004_-_Terminator_statue.jpg

No longer a sci-fi novelty, artificial intelligence is a reality with great potential. While most of the news has

focused on AI’s potential for good, some pundits are now pointing out its potential for harm. They include none other than Elon Musk.

As the founder, CEO, and CTO of SpaceX and the CEO of Tesla, a key player in the emergence of the self-driving car, Musk is certainly no Luddite. When he talks about AI, he is talking about technology that is absolutely integral to his business model. Nonetheless, Musk believes it is imperative that society regulate the advance of AI, as he noted in an interview before an audience at the National Governors Association Summer Meeting this month.

In the course of the interview, Musk referred to his “exposure to the most cutting-edge AI” and warned, “I think people should be really concerned.” The point is not to live in dread of the potential repercussions of AI and respond reactively to them, he said, but to plan proactively for them.

Read more in 

Elon Musk Sounds Alarm on AI

Canada welcomes AI

pic from https://upload.wikimedia.org/wikipedia/commons/thumb/1/1f/Flag_of_Canada_%281964%29.svg/2000px-Flag_of_Canada_%281964%29.svg.png

There's no question that AI is redefining processes across a whole spectrum of businesses. There is, however, a question of what that means for the overall economy. Canada is now investing in AI
research with the expectation that it will benefit the country in general.

DeepMind, the London-based leader in artificial intelligence owned by Google’s parent-company Alphabet, is now reaching across the pond to Canada. On July 5, Demis Hassabis, co-founder and CEO, DeepMind announced “the opening of DeepMind’s first ever international AI research office in Edmonton, Canada, in close collaboration with the University of Alberta.”

Though it was announced as a “first” in terms of leaving the UK home base, in reality, as Bloomberg reported in December, the company started building up “a small team” of researchers at a Google office in Mountain View, Calif. Certainly, there is a lot more fanfare for its move to Canada.

In addition to contributing on the research and education end DeepMind plans to invest in programs to promote “Edmonton’s growth as a technology and research hub.” The funding for such programs are also coming from within Canada, as the University of Alberta reveals in its take on the news. It welcomes the DeepMind move as yet another advance toward AI research in the country, which is the goal set by “the federal government’s Pan-Canadian Artificial Intelligence Strategy.”

That federal program, which is to be run by CIFAR, the Canadian Institute for Advanced Research, is expected to invest $125 million (Canadian dollars) in trying to establish an AI foothold in Canada. Dr. Alan Bernstein, President and CEO of CIFAR was quoted in StartUpHereToronto saying he anticipates “enormous potential for innovation” resulting from the initiative:

“Deep AI is a platform technology that cuts across virtually all sectors of the economy, with the potential to improve people’s lives. It will help build a stronger and more innovative economy, create high value jobs, improve transportation and lead to better and more efficient health care and social services.”

That makes AI sound like is capable not only of boosting productivity but of improving things all around. In reality, though, it depends where you stand.

Read more in 

AI Arrives in Canada: Will Prosperity Follow?