Warehousing innovations take off

We’ve arrived at 2017.  Though I don’t recall seeing any technological predictions anchored on this particular year, we can look at what we’re supposed to be working toward with respect to the predictions for 2020 and what has come to light last year.  From that perspective, you can see that warehousing tech is a really hot area right now....

Though clouds refer to the computer kind, there now is the possibility of moving warehousing to actual cloud in the sky. That’s a possibility that Amazon seems to be considering based on the patent for an “airborne fulfilment center utilizing unmanned aerial vehicles for item delivery”  that  that came to light this past December. The airborne fulfillment center (AFC) based on an unmanned aerial vehicles (UAV) is no mere drone. It is something much larger like the LCA60T flying whale airship discussed here, though with a variety of options.

Image courtesy: Flying Whales

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Sky’s the Limit for Tech Innovations in Warehousing

Related post: http://writewaypro.blogspot.com/2016/08/up-up-and-away-way-its-done-today.html

BI when and where it's needed

That was a critical factor in adopting WebFOCUS, Thiery says, because so many people rely on their phones more than on their desktop units. Consequently, reports that are not designed to be mobile-friendly are not as useful.

Generally, the visualizations are reviewed on a weekly basis at leadership meetings. Thiery explains that these meetings are where management "wants to see where we're at and where we're going." The meetings are also where managers make decisions about how many people they would hire.

As a result of the growth AudioNet has been experiencing, it's been adding on a large number of support people to keep up with the workload. "As our volume increases, so does our revenue," Thiery says.

The firm also uses WebFOCUS to analyze financial data. That includes revenue dollars, accounts and claims counts that factor into identifying an upward trend.

- See more at: http://www.baselinemag.com/business-intelligence/getting-business-intelligence-when-where-needed.html#sthash.BMoWyczs.dpuf

The perks of personalized marketing: Starbucks' use of AI

photo from https://c6.staticflickr.com/4/3133/2873861973_995e8a7902_b.jpg

“Would you like fries with that?” That one-size-fits-all recommendation was about as far as upselling at the point of sale used to go.  Starbucks has come a long way from that with marketing powered by data — and AI.  It's marketing that is uniquely tailored to the behaviors, preferences, and context of each customer.

Matt Ryan, Starbucks EVP and global CSO, and Gerri Martin-Flickinger, EVP and global CTO discussed the strategy at the company's Investor Day.  He explained the impact of digital on Starbucks sales, while she explained what their algorithms do, in The Digital Flywheel: Strategy and impact.

Ryan began by saying that for Starbucks digital represents the “core customer experience.”  He sees it as what distinguishes their business approach from “the rest of the retail world,” and what “gives us the advantage we have.” As proof he showed how the "digital flywheel" contributed to Starbucks' growth in the past three years, and the increase in its rewards program from five million to 12 million customers.

The incentives in the rewards program is one of the ways Starbucks personalizes its marketing.   Martin-Flickinger demonstrated the evolution of the personalization by showing how it has progressed in just a single year. Its baseline is the form of marketing that many businesses still use today, rooted in historical data that they view in spreadsheets, which in turn powers algorithms to fit their general customer base.

In January 2016, Starbucks' marketing messages were limited to 30 variants of weekly email messages that were based on data that was already two weeks old. In June last year, Starbucks moved to a to a real-time personalization engine capable of producing of 400,000 variants of hyper-personalized emails each week. The company continued to tweak its AI engine so that in October, it was able to launch real-time 1:1  personalized offers that are uniquely generated based on each individual customer's behaviors and marked preferences.

Read more in A.I. Informs Personalization for Starbucks

Making attractions more attractive: digitizing the CN Tower

photo: https://upload.wikimedia.org/wikipedia/commons/b/b7/CN-Tower_Skypod.jpg

To celebrate its 40th anniversary, Canada's CN Tower deployed new wireless infrastructure, a mobile app and 150 beacons with location services capabilities.

One of the top tourist attractions in Canada is the CN Tower, which is 553.33 meters (1, 815 ft., 5 in.) tall. It opened in 1976 as a communications towers, and to reflect that role in today's digital age, it planned on celebrating its 40th anniversary with a new wireless infrastructure and the CN Tower app.

Read more in Digital Tech Enhances the CN Tower Experience

IoT and the power of location data

Among the buzzwords of today, the popularity of IoT is definitely up there with all sorts of predictions about how many billions the market will grow to by 2020. When it comes to improving logistics, though, IoT is already making a measurable difference. That’s why the companies in the logistics arena are turning to software that capitalizes on the real-time capabilities of IoT.

Earlier this year, AT&T and Eye for Transport (EfT) published their 2016 research findings in a report called The Internet of Things (IoT) in Supply Chain and Logistics. Fifty-nine percent of its 600 respondents identified as logistics providers. Among all respondents, 41% said they already had an IoT solution in place and 23% were planning an IoT strategy.  The overwhelming majority, about four out of five, look for IoT solutions for location information.

Location information is of such concern because so much depends on knowing where the cargo in question is at a particular time. That frictionless stream of data allows for more accurate predictions about time of delivery and precludes the need for a person to have to manually check- in – either by calling the driver or having the driver call or text to let their managers know where they are. 

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Tapping into the Power of IoT for Real Time Location Data

Data science training to fill the skills gap

 Datanami article looked at various estimates about how many more data scientists from firms like Gartner and McKinsey to arrive at a range of 100,000-190,000 shortfall by 2020 and 2017, respectively. That's about 60% more demand than available supply in the US. The upside is that salaries for those jobs go up, but the downside, of course, is that the businesses cannot progress on the data front as much as they would like to without the skilled people in-house.

The obvious solution to that problem is to get more people qualified for these jobs. If they didn't learn the skills in college programs, they can now get trained in specialty programs like the NYC Data Science Academy (NYCDSA). Vivian Zhang, the CTO of the school, set it up specifically to meet industry needs and get people the data science training needed to fill those open job slots.

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Mind The Gap: Minting New Data Science and Analytics Professionals

The key to digital real estate marketing

“Location,” that key word emphasized how important  physical location was by repeating it twice in identifying the three most important factors in real estate. However, that may be outmoded in today’s trend for shoppers to seek out what they want online. To reach that market, it’s necessary to locate them via the web. That’s what Union Street Media (USM) is all about.

USM is a marketing firm that applies the model of capitalizing on social media to convert sales with targeted ads and communications through these platforms to the real estate industry. It has a staff of campaign managers whose job is to expand the reach of their clients’ sites through digital marketing strategies, including demographic analysis and reporting and tailored ads and communication to their target market.

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Location, Location, (Virtual) Location

Marketing email fail

File under "Irony" or maybe just "Whoops!"

The following is something I just got in my email copied exactly as it came. Yup, they left in the code and failed to insert the name that is supposed to show how they really know what they're talking about in terms of getting data right for effective marketing.

Hi {lead.First Name:default=}, When you look at recent statistics around social media, marketing, and customer care, what story do they tell? At Sprinklr, we believe the enormous shifts in technology and marketing over the past decade mean that customer experience (CX) will soon be the central focus of every company that wants to stay relevant and stand out from the crowd. Customers are already asking for it, and now it’s time for brands to catch up. RECENT DATA BACKS THIS UP Sprinklr - 29 West 35th Street 7th Floor New York NY You received this email because you are subscribed to emails from Sprinklr. Unsubscribe from all future emails

AI revs up Harley-Davidson sales

pic from https://commons.wikimedia.org/wiki/File:Harley-Davidson_Sales_Co.jpg

After doing some research, Jacobi discovered artificial intelligence technologies working in the sales and marketing space. Among them was Adgorithms with its AI platform, "Albert."

"Then I had a synchronistic moment," Jacobi recalls. On a walk, he met "this guy, Or, and started chatting with him." That was Or Shani, the CEO of Adgorithms. When Shani explained what he did, Jacobi "told him I had been planning to be in touch with him."

So it was the combination of planning and serendipity that formed the basis of the business relationship between Harley-Davidson and Adgorithms.

- See more at: http://www.baselinemag.com/innovation/harley-davidson-boosts-digital-marketing-with-ai.html#sthash.PkNzrCBL.dpuf

Learning to go paperless

picture from Pixabay

U.S. New and World Report ranks the MBA program at Temple University's Fox School of Business among the best part-time programs in the nation. Technology's role in increasing the efficiency and speed of the process plays a role in that ranking, according to William Rieth, director of Graduate Enrollment Management, because it enables the school to increase enrollment with the most qualified applicants.

About 1,500 students are enrolled at the Fox School, though the number of applicants is close to double that figure. Working with thousands of paper application documents—including student essays, letters of recommendation, test scores and transcripts—consumed a great deal of time and resources. "Our recruiting team was drowning in the documents," Reith reported....

"Many people have a sense that things can be better, but change management is hard," Reith points out. He reports that the biggest challenge in the paperless experiment was "shifting the culture from a physical paper orientation," and adds that the success of the experiment is the school's part in "driving the digital transformation."

- See more at: http://www.baselinemag.com/crm/an-education-in-paperless-efficiency.html#sthash.bxCNedXQ.dpuf

Data visualization: you have to C it to believe it

 credit https://c1.staticflickr.com/9/8075/8448339735_e6626c28ff_b.jpg

I wrote this blog a couple of months before everyone started decrying the proliferation of fake news. Notice just about every fake news piece is accompanied by some sort of visualization, whether it is a graph or photo or video. They all capitalize on the "seeing is believing" concept, and one has to be extra vigilant about the lure of visual evidence.

As a regular big data blogger for several years now, I’ve noticed that in the last couple of years, data visualization has become a major focal point.  The old maxim of “Seeing is believing” is the real driving force behind visualizations of data.  While not all of us relate to spreadsheets, we tend to respond well to graphs, charts, and other visually appealing renderings of those numbers.  

As Brian Gentile, Senior VP and General Manager, TIBCO Analytics Product Group, TIBCO Software, wrote here there are business benefits to data visualizations.  They include making it easier to take in information, manipulating, data in various ways, and showing relationships.  On the latter, Gentile observes, that “finding these correlations among the data has never been more important.”

Indeed, the demand for that kind of instant insight that data visualizations can deliver is what drove Google to build its own data visualization product (currently in beta) called Data Studio. I saw a presentation of the features, including a report on the effectiveness of Olympics ads. It was that particular visualization that made me think of the danger inherent in relying completely on the story presented graphically.

In that analysis of the effects of ads on consumers, the report stresses that it asked people who saw the ads of particular brands what effect it had on their perception of them. Of course, the graphs are what grab your attention and that show that that 34.9% of viewers recall seeing the Coke ad. The graph does not show what the text admits that overall “only about 8% of viewers can recall both the brand and product in a specific advertisement.” So the graph here implies a much more positive effect for ad recall than the overall data actually shows.

 The next bar graph shows you that “Consumers who saw the ads were 18% more positive about the brand and were 16% more likely to find out more or purchase the product in the ad.” These are fairly modest numbers that don’t necessarily promise much bang for sponsor bucks. So this is followed by a third graph with the title “Which ads showed the greatest response?” That shows really impressive numbers ranging from 112%- 142% for the top 3 brands.

A mere glance would make you think that these show amazing results for the marketing efforts. Then when you read a bit, you realize that they merely reflect the increase in search.  In other words, the graph does not show that the McDonald’s commercial resulted in an increase of 42% in sales, merely an increase of that amount in online search that includes the brand. Still, you may say that is a positive metric that could possibly translate into improved sales down the road. But the chain of causation here is missing a few links. 

I got to speak to the Google people about Data Studio and asked if they had even determined if the people who were doing the search were the ones who had seen the ads as was the case for the first two graphical presentations. They had not.  True, it doesn’t say that the graph refers to the people who had seen the ads, but the context would make the viewer think that it does, and not everyone would even think to ask annoying questions like I do.

Ultimately, what makes data visualization so effective at conveying a point is that they don’t require much analysis on the viewer’s end because they’ve already done that kind of thinking for you. That’s both seductive and potentially misleading.

That’s exactly why we have to be careful about not merely accepting the visually expressed story at face value. Any data visualization should be subjected to a triple C test. 

Read about it here.

Also check out http://www.clickhole.com/article/greatest-all-time-statistical-portrait-babe-ruth-3983 

The one on the Babe versus the #12 may be my favorite example of the abuse of data visualization, and I'm not even a sports fan

Related post: 

EVERYBODY LIES WITH VISUALIZATIONS

Better tracking for better results

A nonprofit adopts a health information technology platform to decrease challenging conduct and restrictive residential living for people with behavioral issues.

Services for the UnderServed (SUS) is a New York City-based nonprofit organization that provides $185 million in services to individuals with disabilities, people living in poverty and those facing homelessness. The organization, which has a staff of close to 2,000, needed a way to track measurable results for people with behavioral issues, so it adopted a health information technology (HIT) platform.

HIT platforms make it much easier for health care organizations to gather and report results of value-based care delivery to governmental organizations and foundations. Proven success rates can also pave the way to get program funding

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Health IT Platform Results in Better Patient Care

Cost effective social media marketing

Reaching one's target market efficiently is one of the most appealing aspects about placing ads on social media. But to keep those ads effective takes a combination of accurate measurements and human creativity working together at a pace that keeps up with the demand for effective reach through new content. That's what ReFuel4, a Facebook 2016 Innovation Spotlight winner in the Creativity Category award, offers marketers.

Vernon Vasu, ReFUEL4's CMO says that two principle underlie the way the platform operates:

1. The vast amount of data associated with marketing campaigns are best dealt with by machine learning and AI, but
2. Creativity is still the province of humans.

Setting up a way for the two to work together with maximum impact and efficiency is what their Automated Creative Refresh platform is all about.

Read more in A Pay-for-Performance Platform for Marketers

A smart solution for restoring independence to wounded veterans

from https://upload.wikimedia.org/wikipedia/commons/c/ce/Reliance_Smart_Client.jpg

Smart homes represent a new level of convenience with the added cool factor of “look what I can do with this technology.” But for people who have limited mobility or prosthetics in place of limbs it can mean reclaiming an independent life. That’s why the Gary Sinise Foundation, created by actor Gary Sinise, launched the RISE program.

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Smart Homes Restore Independence for Veterans

Getting the healing power of music to more patients

from https://commons.wikimedia.org/wiki/File:Maroper_Music.jpg

 When Bob Marley said, "When good thing about music, when it hits you, you feel no pain," he was on to something that researchers are now bringing to light.

In "Music as Medicine," the American Psychological Association named numerous studies that documented the benefits patients derive from music. It promotes healing in a number of ways: It can alleviate anxiety, reduce stress, lower blood pressure, mitigate pain, and even boost the immune system.

Given the obvious benefits to patients—as well as to caregivers and staff ,who also get a lift from hearing the music—Griffin says that hospitals want to be included in the organization's program. However, the organization's growth has been fairly slow due to the manual processes involved in recruiting volunteers and matching up musicians and guide volunteers with the hospitals.

Read more in Software Helps a Nonprofit Bring Music to Patients