eBook on AutoML

 AI can enable marketers to deliver on those expectations because it can anticipate not just what customers would want to hear about but when and how they’d want to receive that communication. “With AI, such personalization can now be achieved with previously unimaginable precision and at vast scale,” insists H. James Wilson and Paul R. Daugherty. The company that does that for music is Pandora. Delivering personalized music selections involves “billions of data points that are tracked across dozens of systems, including media servers, device clients, and ad servers.” To keep all that running smoothly, it needs to detect and address anomalies as they occur. It’s a tall order that is answered with an ML system with the capability to do just that in near real-time, something Pandora will also draw on in assuring its ads are performing as expected.

Read more in my eBook: 2019: the year AutoML takes off

The essential partnership: CIO and CMO

As Henry David Thoreau said, "If you have built castles in the air, your work need not be lost; that is where they should be. Now put the foundations under them.” The partnership allows the CMO to plan the castles in the air and work with the CIO to set up their foundations.

Read more in The CIO and CMO are natural partners: here's why

Related post: https://www.zylotech.com/blog/who-controls-the-marketing-stack-in-2019-the-cio-or-the-cmo

Wearables Pose Security Risks

Takeaway: Thanks to the advance of IoT, the market for wearables keeps expanding to the point that it should hit 50 billion devices by 2020. While these devices offer hands-free convenience for specific functions, they also introduce new points of vulnerability that can be opportunities for hackers.

Cisco predicted that by the year 2020, 50 billion new wearable devices will be connected through the IoT. This increases points of connection exponentially, and that translates into a huge opportunity for hackers.

Demonstrated Hacks

That wearable devices like Fitbits can be be manipulated through acoustic interference was demonstrated by a number of research experiments. It’s true that there are no immediate ramifications of a nefarious nature other than possibly gaming the count of one’s steps, but the researchers do warn of this: “For instance, should one trust the step count from a Fitbit as evidence for an alibi?” How can it be relied upon if it’s possible to inflate the number of steps through a hack?

This is a question of reliable accuracy, but sometimes it is the accuracy itself that poses a problem. Wearables might be picking up accurate information that is traced directly to the individual and so reveal quite a lot.

Read more in Hacking Wearable Tech: The Potential Danger of Advancing Wearable Technology

Riding the rails with social media

So many brands have jumped on the bandwagon of influencer marketing that it may be losing all association with originality and authenticity. So when Amtrak decided on an angle for reach through social media, it went about it differently. Its goal was to work off people whose social reach run deep rather than merely wide. 

Late in 2018, Amtrak launched its #AmtrakTakeMeThere Social Media Residency Program. It’s intended to showcase the diversity of the trains’ riders by following the stories of individuals who offer a unique perspective on travel. Applicants will be assessed on the basis of their writing skills, photography and videography skills, social community engagement' and online personality.    

Those selected to represent the Amtrak brand get a free round-trip as Sleeper Service passengers. That means they get the kind of amenities one does in a full-service hotel, like meals, bottled water, linens, and a travel allowance up to a thousand dollars.   

Olivia Irvin, Amtrak’s public relations manager shared some insight into what prompted this direction for the brand. She explained, “Today’s market has become saturated with 'influencers' who seem more like ad units than actual people. We don’t want that disconnect — we want stories that resonate.” 

Read more in 

All Aboard for a New Amtrak Platform

Women speak

photo from
https://upload.wikimedia.org/wikipedia/commons/2/25/Podcast_hosted_by_women.jpg

Podcasts, which are becoming increasingly important as a journalistic medium,  have generally been male-dominated. But the medium is getting more diverse, thanks in part to a new podcasting studio dedicated to giving women a voice.

Raina Penchansky, founder and CEO of Digital Brand Architects, (DBA), a digital talent management and social media marketing firm, spoke to me about her company’s latest endeavor, the recently launched  Dear Media (DM). Located in West Hollywood, this new podcasting studio focuses on leading female voices and narratives that can now be heard on Apple iTunes and Spotify. .

They reach a “highly engaged listener,” through this medium Penchansky explained.  “It’s a targeted millenial audience, and in a lot of ways,” which makes it “very much the right medium” for this demographic that has been “cord-cutting and consuming content differently” than the previous generation. 

The business model for  Dear Media follows the pattern set by DBA back in 2010. It  helps individuals conceptualize, develop, and produce customized communication through new media. The difference is that it puts the emphasis on female hosts and voices, placing women and their stories at the forefront of conversation.

Read more in Giving Women a Voice

Extracting marketing value from data

As businesses strive to become more data-driven, the challenge lies not amassing data for
data's sale, but in getting the right data.

According to research from Harvard Business Review, data records are so prone to critical errors that less than three percent of data meets basic quality standards. Accuracy matters, and banking on the wrong data can translate into serious business losses. In 2016 IBM estimated that losses due to poor data quality cost the US economy $3.1 trillion annually

Gary Read, CEO of Import.io, a web data integration solution provider, spoke about how his business gathers data from publicly available websites and puts it into a common format to enable organizations to gain insights that can inform their marketing strategy.  What Import.io does is take care of the data so that businesses can focus on the insights.

Read more in 

Tapping Data for Marketing Insights

LinkedIn Hops On the Story Bandwagon with Student Voices

Story Time at LinkedIn

LinkedIn has rolled out its own stories feature. Here's how college students are using it

ARIELLA BROWN

 DECEMBER 27, 2018

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We all have our own stories to tell, and some of us choose to share them with the world on social media in video format. That’s why a person’s “story” on Snapchat, Instagram, and Facebook refers to a video post.  Now LinkedIn is going to try to be a platform of stories, too, rolling it out first for American college students.

 As TechCrunch recently reported, LinkedIn will allow student to post short videos on their Campus Playlist. They can then be viewed there for one week, though they will remain accessible for as long as the student wishes under the the individual profile’s “Recent Activity.”

If you’re a regular LinkedIn user you might have noticed that it now encourages people who post to add in hashtags, generating several suggestions you can just click. It also does this for Student Stories, according to the TechCrunch report, which is why there will likely be more instances of the hashtag #OnCampus appearing on the videos linked to the school’s Campus Playlist.

To get deeper into this story, I reached out to students on LinkedIn. Cammy Okmin, a student at California Polytechnic who holds the title of LinkedIn Campus Video Editor, graciously answered my questions via email.

Read more in 

Story Time at LinkedIn